Public Safety Dispatcher - 24/7 Emergency Communications

University of San Francisco; San Francisco (CA); On-site; USD 38,572 - 49,593; Full time

Job summary

University of San Francisco is seeking a Dispatcher to maintain rapid communication between campus safety HQ, patrol units, and external agencies. The role requires handling emergency and non‑emergency calls, dispatching with a CAD system, and coordinating with SF DEM for Fire/EMS responses.

It demands quick judgment, independence, and a calm, professional demeanor. Candidates should have a High School Diploma (college degree preferred), strong English communication, and be available to work

Qualifications

• Must have good moral character and pass background check (BSIS guard card incl. fingerprinting).
• Psychological evaluation required; willingness to work 12–16 hour shifts, including weekends/holidays.

Responsibilities

• Receive, document, and evaluate emergency and non-emergency calls; prioritize and relay information.
• Dispatch officers and field units via two-way radio; document actions in CAD.
• Coordinate with Fire/EMS and other USF departments; maintain incident status and logs.
• Provide professional customer service; respond to inquiries and referrals as needed.

Skills

Clear communication

Customer service

CAD systems

Multitasking

Calm under pressure

Education

High School Diploma

College degree preferred

Tools

CAD software

Radio communications

Job description

University of San Francisco is seeking a Dispatcher to maintain rapid communication between campus safety HQ, patrol units, and external agencies. The role requires handling emergency and non‑emergency calls, dispatching with a CAD system, and coordinating with SF DEM for Fire/EMS responses.

It demands quick judgment, independence, and a calm, professional demeanor. Candidates should have a High School Diploma (college degree preferred), strong English communication, and be available to work