Night Campus Safety Dispatcher - Part-Time

Academy of Art University; San Francisco (CA); Sur place; USD 26 000 - 37 000; Temps partiel

Avantages offerts par ce poste

401k options

paid sick leave

commuter benefit program

Résumé du poste

Academy of Art University seeks an experienced Communications Center Dispatcher to join its Campus Safety team. This part-time, on-site role is based at 860 Sutter with Saturday and Sunday night shifts from 11:00pm to 7:30am.

The dispatcher will handle emergency and non-emergency calls, coordinate responses, monitor systems, and maintain records. Ideal candidates bring at least one year of customer service experience, strong verbal skills, and the ability to multitask under pressure.

Qualifications

• One year of professional customer service experience.
• Possess excellent verbal communication skills.
• Ability to make calm and clear choices while managing multiple tasks simultaneously.
• Experience making split-second decisions and accurately priority assessments under pressure.
• Be team-oriented and solutions-oriented.
• Anticipate needs of others and take measures to provide effective support.
• Time management skills are necessary.
• Be able to demonstrate a sense of urgency with important matters.
• Possess basic computer knowledge in MS Word, Excel and Outlook.

Responsabilités

• Receiving and assessing calls: Taking calls from the public, including emergency and non-emergency calls, and accurately gathering information about the incident.
• Dispatching Campus Safety resources: Determining the appropriate response and dispatching Campus Safety personnel to the scene, considering factors like location, severity, and type of incident.
• Maintaining communication: Staying in contact with Campus Safety units during the response, relaying information, and coordinating efforts.
• Monitoring and tracking incidents: Monitoring radio frequencies, tracking the location and status of Campus Safety units, and keeping a record of incident details in the Campus Safety case management system.
• Operating dispatch systems: Using computer-aided dispatch (CAD) systems, radio communication equipment, and other technological tools to manage calls and track resources.
• Record keeping: Documenting all calls and incidents, including details about the caller, the incident, and the response.
• Maintain inventory control of sensitive items: issue and track keys in the key log, print and activate University ID cards, maintain the Lost and Found inventory.
• Exercise central control over building access and video systems: Monitor and operate Campus Safety CCTV camera systems, arm and validate building security alarms daily during each shift.
• Cover after-hours customer support line: Answer the University general phone line and retrieve voice messages from callers after normal business hours and during weekends and provide message-taking services.

Connaissances

Customer service

Verbal communication

Multitasking

Decision making under pressure

Teamwork

Time management

Outils

MS Word

MS Excel

MS Outlook

Description du poste

Academy of Art University seeks an experienced Communications Center Dispatcher to join its Campus Safety team. This part-time, on-site role is based at 860 Sutter with Saturday and Sunday night shifts from 11:00pm to 7:30am.

The dispatcher will handle emergency and non-emergency calls, coordinate responses, monitor systems, and maintain records. Ideal candidates bring at least one year of customer service experience, strong verbal skills, and the ability to multitask under pressure.