24/7 Campus Safety Dispatcher

The University Of Denver; Denver (CO); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Tuition benefit

Medical benefits

Dental benefits

Retirement plan

Paid time off

ECO pass

Job summary

The University Of Denver is seeking a Communication Technician (Dispatcher) for its 24/7 Campus Safety Communications Center. This role handles calls, prioritizes dispatch, and relays critical information to Campus Safety Officers and external agencies.

Training lasts about five months with emphasis on customer service, multi-tasking, and accurate data entry into CAD. The position requires compliance with campus safety policies and participation in related initiatives.

Qualifications

• High School diploma or equivalent.
• 6+ months customer service experience.
• Intermediate to advanced computer skills.
• Demonstrate and maintain good moral character.
• Demonstrate ability to multitask.
• Pass a job related skills examination.
• Must pass a background check including criminal and education verification.
• Must pass a pre-employment drug screen.

Responsibilities

• Work in a 24/7 Communications Center handling calls and radio dispatch.
• Complete training period of five months with emphasis on customer service and multitasking.
• Evaluate calls for proper action and initiate responses by Campus Safety Officers or outside agencies.
• Enter data into CAD as received and relay information to responding personnel.
• Monitor doors, cameras, and alarms and adhere to division policies.
• Participate in recruitment and accreditation efforts and perform other duties as assigned.

Skills

Customer service

Multitasking

Team coordination

Sound judgment

Education

High School diploma

Tools

Multi-line telephone system

Two-way radio system

CAD software

Door security system

Fire alarm monitoring system

Campus camera system

Job description

The University Of Denver is seeking a Communication Technician (Dispatcher) for its 24/7 Campus Safety Communications Center. This role handles calls, prioritizes dispatch, and relays critical information to Campus Safety Officers and external agencies.

Training lasts about five months with emphasis on customer service, multi-tasking, and accurate data entry into CAD. The position requires compliance with campus safety policies and participation in related initiatives.