Onsite Network & Data Center Technician

NTT America, Inc.; City of Albany (NY); On-site; USD 79,000 - 119,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Job summary

NTT DATA seeks a Network/Smart Hands Support Specialist in Albany, New York. The role covers on-site hardware installation, maintenance, and troubleshooting within data centers, with remote NOC coordination and site travel as needed.

Responsibilities include ticketing, documentation, and shift-based on-call work. Candidates should have 5+ years IT experience, be able to lift 50 lbs, and bring a personal vehicle for inter-site travel.

Qualifications

• 5+ years IT experience
• Ability to lift 50 lbs
• Personal vehicle for travel between sites
• Strong networking and data center knowledge

Responsibilities

• Provide Smart Hands support for network/server hardware
• Troubleshoot connectivity issues and perform hardware replacements
• Maintain logs and update service tickets
• Assist with inventory and site readiness tasks
• Participate in on-call rotations and emergency responses
• Follow safety procedures and change management policies
• Lead small projects and translate requirements into technical actions

Skills

Networking basics

Physical IT tasks

Documentation

Communication

Time management

Education

High school diploma or trade school

Relevant experience

Tools

Visio

ServiceNow

Ticketing systems

Testing tools

Job description

NTT DATA seeks a Network/Smart Hands Support Specialist in Albany, New York. The role covers on-site hardware installation, maintenance, and troubleshooting within data centers, with remote NOC coordination and site travel as needed.

Responsibilities include ticketing, documentation, and shift-based on-call work. Candidates should have 5+ years IT experience, be able to lift 50 lbs, and bring a personal vehicle for inter-site travel.