On-Site Multi-Family Community Leader

Socket.dev; Austin (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage

Employee assistance program

401(k) with company match

Paid time off

Professional development

Diversity, Equity, Inclusion and Belon

Job summary

RPM Living is seeking a Community Manager to oversee back-office and on-site operations at a multi-family community in Austin, Texas. The role demands leadership in staff oversight, leasing procedures, and customer service to achieve occupancy and revenue goals.

You will train and mentor staff, manage budgets, and coordinate with maintenance and HR to ensure compliance and resident satisfaction. A bachelor’s degree or equivalent and 3+ years of property management experience are preferred.

Qualifications

• Bachelor's degree or equivalent with relevant experience.
• 3+ years of multi-family property management experience.
• Strong leadership and management skills.
• Team player with effective communication.
• Proficient in Microsoft Office Suite and property management software.

Responsibilities

• Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards
• Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR
• Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs
• Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity
• Assist in budget preparation and ensure adherence to approved budgets
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
• Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
• Provide excellent customer service while maintaining the highest standards for resident service
• Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
• Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship

Skills

Leadership

Communication

Team player

Microsoft Office

Education

Bachelor's degree or equivalent

3+ years of multi-family property management experience

Tools

Property management software

Job description

RPM Living is seeking a Community Manager to oversee back-office and on-site operations at a multi-family community in Austin, Texas. The role demands leadership in staff oversight, leasing procedures, and customer service to achieve occupancy and revenue goals.

You will train and mentor staff, manage budgets, and coordinate with maintenance and HR to ensure compliance and resident satisfaction. A bachelor’s degree or equivalent and 3+ years of property management experience are preferred.