On-Site Mortgage Servicing Call Center Specialist

Salón Večná kráska; Troy (MI); On-site; USD 28,000 - 30,000; Full time

Job summary

CMG Financial in Troy, MI is seeking on-site Mortgage Servicing Consumer Care Call Center Agents to join the Consumer Contact Center. You will handle inquiries about mortgage accounts, assist with payments, and support borrowers with account management.

The role emphasizes accurate information delivery, compliance with policies, and teamwork within a fast-paced environment. Competitive hourly compensation is offered with opportunities for skill growth.

Qualifications

• Must work on-site in Troy, MI (Detroit Area).
• Minimum of 1–4 years in customer service, call center, or mortgage servicing.
• Strong understanding of mortgage loan processes and servicing.
• Excellent communication and interpersonal skills.

Responsibilities

• Answer incoming calls from borrowers regarding their mortgage accounts.
• Provide accurate and timely information about balances, payment histories, and other mortgage-related inquiries.
• Assist borrowers with making payments, setting up automatic payments, and other account management tasks.
• Resolve borrower complaints and issues, escalating to the appropriate department when necessary.
• Update borrower information in the company’s CRM system, ensuring accuracy and completeness.

Skills

Customer service

Call center

Mortgage servicing

Communication

CRM systems

Education

High school diploma

Associate degree

Bachelor's degree

Tools

CRM software

Job description

CMG Financial in Troy, MI is seeking on-site Mortgage Servicing Consumer Care Call Center Agents to join the Consumer Contact Center. You will handle inquiries about mortgage accounts, assist with payments, and support borrowers with account management.

The role emphasizes accurate information delivery, compliance with policies, and teamwork within a fast-paced environment. Competitive hourly compensation is offered with opportunities for skill growth.