Mortgage Servicing Support Specialist

MidFirst Bank; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid holidays

Tuition reimbursement

401(k)

Bonuses

Flexible scheduling

Bilingual pay differential

Training program

Casual environment

Job summary

Midland Mortgage, a division of MidFirst Bank, is seeking a Contact Center Agent to provide telephone support to mortgage customers in a fast-paced call center environment. The role involves handling inbound and outbound interactions on payments, documents, escrow, payoff, and related inquiries while ensuring compliance and delivering empathetic, professional service.

The position offers comprehensive benefits and training, with schedules within 8AM-7PM Monday-Friday and one Saturday per month.

Qualifications

• Minimum of 1 year of customer service experience, preferably in a high-volume or fast-paced environment.
• Strong communication, problem-solving abilities, and attention to detail.
• Candidates with previous call center and/or mortgage servicing experience are strongly encouraged to apply.

Responsibilities

• Operate within a fast-paced, dynamic call center environment, utilizing advanced telephony systems to address a wide range of customer inquiries and issues.
• Take full ownership of the customer experience, consistently meeting individual and team performance benchmarks aligned with industry-best practices.
• Ensure positive customer experiences by recognizing and responding to emotional cues from customers with compassion and understanding, creating a supportive and reassuring environment, building trust and maintaining composure during challenging interactions.
• Document all communication in compliance with regulatory guidelines, with appropriate escalation of complex cases.

Skills

Customer service

Call center

Communication

Education

High School diploma or equivalent

Some college preferred

Job description

Midland Mortgage, a division of MidFirst Bank, is seeking a Contact Center Agent to provide telephone support to mortgage customers in a fast-paced call center environment. The role involves handling inbound and outbound interactions on payments, documents, escrow, payoff, and related inquiries while ensuring compliance and delivering empathetic, professional service.

The position offers comprehensive benefits and training, with schedules within 8AM-7PM Monday-Friday and one Saturday per month.