Customer Service Representative

Sun West Mortgage Company, Inc.; Irving (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k) program

Job summary

Sun West Mortgage Company, Inc. is seeking a Customer Service Representative in Irving, TX for an on-site full‑time position. The role emphasizes helping homeowners with clear, accurate mortgage information and timely responses.

The ideal candidate has 1–4 years of customer service experience, strong communication skills, and attention to detail. The position offers health and vision insurance plus a 401(k) program.

Qualifications

• High school diploma or equivalent required.
• 1–4 years of customer service or related experience preferred.
• Bilingual or fluent English required.

Responsibilities

• Identify and understand customer needs and provide accurate, timely information.
• Communicate clearly with homeowners and customers regarding their questions and requests.
• Explain mortgage-related information in a clear and easy-to-understand manner.
• Handle customer concerns and complaints professionally and work toward appropriate resolutions.
• Provide accurate information and appropriate solutions based on the customer’s needs.
• Follow up on customer inquiries to help ensure issues are resolved.
• Maintain strong attention to detail when handling customer information and requests.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

PC skills

Job description

Customer Service Representative, Irving, TX

Location: Irving, Texas

Position Type: Full Time

Work Arrangement: On Site

Experience: 1 to 4 years of relevant work experience

Education: High School Diploma or equivalent

About the Company

Sun West Mortgage Company is seeking a Customer Service Representative to support homeowners and customers throughout their mortgage experience.

About the Role

We are looking for a customer-focused individual who learns quickly, can manage multiple priorities, and can explain information clearly and accurately to homeowners. The ideal candidate will have strong communication skills, attention to detail, and the ability to handle customer questions and concerns professionally.

Responsibilities

• Identify and understand customer needs and provide accurate, timely information.
• Communicate clearly with homeowners and customers regarding their questions and requests.
• Explain mortgage-related information in a clear and easy-to-understand manner.
• Handle customer concerns and complaints professionally and work toward appropriate resolutions.
• Provide accurate information and appropriate solutions based on the customer’s needs.
• Follow up on customer inquiries to help ensure issues are resolved.
• Manage multiple customer requests while prioritizing time-sensitive matters.
• Maintain a high standard of internal and external customer service.
• Follow established procedures and directions.
• Maintain strong attention to detail when handling customer information and requests.
• Communicate effectively with customers and internal teams through verbal and written communication.

Qualifications

• High school diploma or equivalent.
• 1 to 4 years of customer service or related experience preferred.
• Bilingual or fluent English required.
• Strong verbal and written communication skills.
• Customer service focused with a professional and helpful approach.
• Strong listening skills and the ability to obtain and understand relevant information.
• Ability to explain information clearly to customers.
• Ability to multitask, prioritize, and manage time effectively.
• Strong attention to detail.
• Ability to comprehend and follow directions.
• Strong PC and Microsoft Office skills.
• Ability to troubleshoot common computer-related issues.

Pay range and compensation package

$20.00 to $25.00 per hour, based on prior work history and experience.

• Health insurance
• Vision insurance
• 401(k) program

Equal Opportunity Statement

Sun West Mortgage Company, Inc. is an Equal Opportunity Employer. We recruit and hire qualified candidates without regard to race, religion, sex, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, veteran or disability status, medical condition, or any other factor prohibited by applicable law.