On-Site Member Experience Engagement Rep (Temp-to-Hire)

Affinity Development Group; Reno (NV); On-site; USD 23,000 - 32,000; Full time

Job summary

Affinity Development Group seeks an on-site Program Engagement Rep in Reno to handle member inquiries related to the Costco Auto Program. This front-line role fields calls, educates members, and collects information for follow-up by Program Specialists.

The position requires at least a High School Diploma and 2 years in a service-oriented role, with strong communication skills and proficiency in Microsoft Office. Flexible scheduling is possible in a fast-paced team environment.

Qualifications

• High School Diploma required or equivalent experience in a service environment.
• Minimum of 2 years’ experience in a service oriented role.
• Experience handling escalated calls or customer retention is highly desired.
• Excellent listening and communication skills; able to build rapport while remaining diplomatic.
• Proficient with Microsoft Office including Outlook, Word and Excel; calendar management.
• At least 1 year experience communicating with customers via phone.
• Maintains professionalism and confidentiality with sensitive information.
• Team experience preferred and ability to work independently in a fast-paced environment.

Responsibilities

• Fielding inquiries and making outbound calls to members expressing frustration with Costco Auto Program.
• Answering questions and educating members about the Costco Auto program.
• Gathering information from members for Program Specialists to follow up.
• Making calls to dealerships as needed.
• Collaborating with Program Specialists and management.
• Serving as a back-up to Program Specialists when required.
• Other duties as assigned by supervisor.

Skills

Phone communication

Customer service

Listening skills

Detail oriented

Professionalism

Education

High School Diploma

Tools

Microsoft Office

Outlook

Excel

Job description

Affinity Development Group seeks an on-site Program Engagement Rep in Reno to handle member inquiries related to the Costco Auto Program. This front-line role fields calls, educates members, and collects information for follow-up by Program Specialists.

The position requires at least a High School Diploma and 2 years in a service-oriented role, with strong communication skills and proficiency in Microsoft Office. Flexible scheduling is possible in a fast-paced team environment.