On-Site Member Engagement Specialist

Seattle YMCA; Snoqualmie (WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Membership access

Health/dental/vision insurance

Retirement plan

Mental health resources

Paid time off

Program discounts

Job summary

The YMCA of Greater Seattle is seeking a Member Engagement Representative for an on-site position. You will provide our members exceptional customer service and develop supportive relationships, guiding them to programs and activities that meet their goals. You will also assist with membership and program enrollment.

You will conduct interviews, answer inquiries, perform data entry, and support engagement and retention efforts while upholding the Y's values and mission.

Qualifications

• Six months+ of relevant work experience (sales, retail, reception, customer service).
• Strong customer service skills across phone, email and in person.
• Basic computer skills.

Responsibilities

• Develops positive relationships with members, participants and guests.
• Conducts membership interviews and enrolls new members.
• Assists members with program registration and inquiries.
• Processes member applications and data entry.
• Balances and completes reports for financial transactions.
• Supports member engagement and retention activities.

Skills

Work experience

Customer service

Basic computer skills

Diversity awareness

Multilingual

Job description

The YMCA of Greater Seattle is seeking a Member Engagement Representative for an on-site position. You will provide our members exceptional customer service and develop supportive relationships, guiding them to programs and activities that meet their goals. You will also assist with membership and program enrollment.

You will conduct interviews, answer inquiries, perform data entry, and support engagement and retention efforts while upholding the Y's values and mission.