Membership Engagement II (Customer Service Representative)

YMCA of Greater Seattle; Sammamish (WA); On-site; USD 29,342 - 31,684; Full time

Benefits offered by this job

YMCA membership

Medical, Dental, Vision, and Life Ins.

Retirement contributions

Mental health resources

PTO (paid time off)

Discounts on programs

Job summary

YMCA of Greater Seattle is seeking a Member Engagement Representative for an on-site position. You will deliver exceptional service, build strong relationships with members, and guide them to programs and activities aligned with their goals. You will also assist with membership and program enrollment processes.

The role focuses on connecting members to resources, supporting personalized solutions, and fostering a welcoming environment within our community.

Qualifications

• Develops positive relationships including providing prompt and courteous service to members, participants and guests.
• Conducts membership interviews, enrolls new members and provides motivational support and guidance. Processes member applications, including performing.

Responsibilities

• Develops positive relationships including providing prompt and courteous service to members, participants and guests.
• Conducts membership interviews, enrolls new members and provides motivational support and guidance. Processes member applications, including performing.

Skills

Customer service

Relationship building

Enrollment processes

Interviewing

Job description

Our Commitment to Equity

The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

Overview

The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

Job Summary

• This is an on-site position

We have an awesome opportunity for the critical position of Member Engagement Representative. In this role, you will provide our members exceptional customer service, developing strong and supportive relationships that provide motivation and guidance focused on the specific needs of each member. You will play an important role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process.

What You'll Get From Working At The Y

• Membership to the YMCA of Greater Seattle
• Medical, Dental, Vision, and Life Insurance
• Retirement with generous employer contributions
• Free access to mental health resources
• Rapidly accruing paid time off (PTO)
• Discounts on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp and outdoor leadership programs 25% for part-time staff, 50% for full-time staff
• Some benefits only available to full-time staff

Hiring Range

Hiring Range: $21.30 - $23.00/hour DOE

Responsibilities

• Develops positive relationships including providing prompt and courteous service to members, participants and guests.
• Conducts membership interviews, enrolls new members and provides motivational support and guidance. Processes member applications, including performing