On-Site Manufacturing Apps Support Specialist

1101 Primary Products Ingredients Americas LLC; Decatur (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

Primient is seeking an Analyst, Applications Support, Manufacturing Applications (On-Site) to provide hands-on, day-to-day support for plant-critical applications and connected OT at a designated facility. The role partners with Operations, Maintenance, Engineering, Quality, Supply Chain, and IT to restore service quickly and improve reliability.

You will follow ITIL practices for Incident, Problem, Change, and Release Management; maintain runbooks and audit evidence; and participate in

Qualifications

• Minimum of 2 years of application support or systems support experience.
• Experience supporting manufacturing, plant operations, 24x7 environments.
• Experience with an ITSM platform such as ServiceNow.

Responsibilities

• Provide hands-on on-site support for plant applications across shifts.
• Respond to production-impacting incidents and coordinate teams.
• Monitor application health, jobs, interfaces, and data flows.
• Diagnose issues across apps, databases, and networks; document root cause.
• Maintain runbooks, SOPs, and audit evidence per company standards.

Skills

Application troubleshooting

Incident coordination

Root cause analysis

Problem solving

SQL queries

Log analysis

Education

Bachelor’s degree in IT/CS/Engineering

ITIL Foundation or relevant certs

Tools

ServiceNow

Job description

Primient is seeking an Analyst, Applications Support, Manufacturing Applications (On-Site) to provide hands-on, day-to-day support for plant-critical applications and connected OT at a designated facility. The role partners with Operations, Maintenance, Engineering, Quality, Supply Chain, and IT to restore service quickly and improve reliability.

You will follow ITIL practices for Incident, Problem, Change, and Release Management; maintain runbooks and audit evidence; and participate in