Manufacturing Applications Support Analyst

Primient

Loudon (NH)

On-site

USD 88,000 - 110,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Healthcare plan options

Dental and vision insurance

401(k) with company matching

Paid holidays & vacation

Floating days off

Parental leave

Employee resource groups

Learning & development programs

Fun culture

Job summary

Primient is seeking an Analyst, Applications Support for Manufacturing Applications to provide hands‑on, day‑to‑day support at a plant location. You will partner with Operations, Maintenance, Engineering, Quality, Supply Chain, and IT to restore service quickly and improve system reliability.

The role requires ITIL discipline, incident coordination, and proactive monitoring of interfaces, databases, and plant‑floor devices.

Qualifications

Bachelor’s degree in IT, Computer Science, Engineering, or related field preferred.
Two‑or four‑year technical degree or equivalent relevant experience preferred.
ITIL Foundation or relevant technical certifications preferred.

Responsibilities

On‑Site Application Support: Provide hands‑on support for manufacturing applications and plant‑floor users across shifts; triage issues, restore service, and escalate when needed.
Critical Incident Response: Respond to production‑impacting incidents, coordinate technical teams and vendors, communicate status, and support recovery while following site safety requirements.
Monitor and Improve Reliability: Monitor application health, jobs, interfaces, services, and infrastructure dependencies; identify trends and drive corrective actions to reduce downtime.
Troubleshooting and Root Cause Analysis: Diagnose issues across applications, databases, Windows services, integrations, networks, scanners, label printers, and connected devices; document root cause and prevention actions.
Upgrades, Patching, and Vulnerability Remediation: Plan and support application upgrades, plant scheduled outages, Windows patching, testing, validation, change implementation, and post‑change monitoring.
Integration and Data Flow Support: Support interfaces between manufacturing and enterprise systems, validate transactions, resolve failed messages, and protect data integrity.
Business and Project Partnership: Work with plant Operations, Maintenance, Engineering, Quality, Supply Chain, and IT teams to prioritize demand, support projects, and improve workflows.
Vendor and Service Management: Coordinate vendor support, track SLA performance, manage escalations, and ensure knowledge is transferred to internal teams.
Documentation, Audit, and Compliance: Maintain runbooks, SOPs, application inventories, recovery procedures, change records, and audit evidence in accordance with company standards.
Safety and Continuous Improvement: Perform all work in accordance with site safety practices and identify automation, standardization, and lifecycle improvements for supported applications.