Analyst, Applications Support, Manufacturing Applications (On-Site)

1101 Primary Products Ingredients Americas LLC; Decatur (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

Primient is seeking an Analyst, Applications Support, Manufacturing Applications (On-Site) to provide hands-on, day-to-day support for plant-critical applications and connected OT at a designated facility. The role partners with Operations, Maintenance, Engineering, Quality, Supply Chain, and IT to restore service quickly and improve reliability.

You will follow ITIL practices for Incident, Problem, Change, and Release Management; maintain runbooks and audit evidence; and participate in

Qualifications

• Minimum of 2 years of application support or systems support experience.
• Experience supporting manufacturing, plant operations, 24x7 environments.
• Experience with an ITSM platform such as ServiceNow.

Responsibilities

• Provide hands-on on-site support for plant applications across shifts.
• Respond to production-impacting incidents and coordinate teams.
• Monitor application health, jobs, interfaces, and data flows.
• Diagnose issues across apps, databases, and networks; document root cause.
• Maintain runbooks, SOPs, and audit evidence per company standards.

Skills

Application troubleshooting

Incident coordination

Root cause analysis

Problem solving

SQL queries

Log analysis

Education

Bachelor’s degree in IT/CS/Engineering

ITIL Foundation or relevant certs

Tools

ServiceNow

Job description

Analyst, Applications Support, Manufacturing Applications (On-Site) | Primient

About Primient

Primient is a century old company with an entrepreneurial spirit. We are a leading producer of food and industrial ingredients made from plant-based, renewable sources. We deliver value through deep technical, commercial, and operational excellence that is backed by our long-standing corn wet milling heritage. Wherever we are in the process, from field to customer, our priorities are focused on ensuring we produce the safest, highest quality products through practices that uphold both our responsibility and commitments to the challenge and drive for excellence, our people and our planet. We’re investing in our plants and people to unlock our potential in the industrial and food sectors. Guided by our values of Safety, Excellence, Integrity, and Growth, we’re focused on growing our business, our reputation, and the career of every teammate.

About the Role

The Analyst, Applications Support, Manufacturing Applications provides hands-on, day-to-day support for plant-critical applications and connected operational technology at an assigned manufacturing location. The role partners directly with Operations, Maintenance, Engineering, Quality, Supply Chain, Infrastructure, Cybersecurity, and vendors to restore service quickly, prevent recurring issues, and improve system reliability. The Analyst follows ITIL practices for Incident, Problem, Change, and Release Management; maintains support documentation and audit evidence; and participates in lifecycle planning for manufacturing applications, interfaces, servers, workstations, scanners, printers, and other plant-floor technology.

Key Responsibilities

• On-Site Application Support: Provide visible, hands-on support for manufacturing applications and plant-floor users across shifts; triage issues, restore service, and escalate when needed.
• Critical Incident Response: Respond to production-impacting incidents, coordinate technical teams and vendors, communicate status, and support recovery while following site safety requirements.
• Monitor and Improve Reliability: Monitor application health, jobs, interfaces, services, and infrastructure dependencies; identify trends and drive corrective actions to reduce downtime.
• Troubleshooting and Root Cause Analysis: Diagnose issues across applications, databases, Windows services, integrations, networks, scanners, label printers, and connected devices; document root cause and prevention actions.
• Upgrades, Patching, and Vulnerability Remediation: Plan and support application upgrades, Plant scheduled outages, Windows patching, testing, validation, change implementation, and post-change monitoring.
• Integration and Data Flow Support: Support interfaces between manufacturing and enterprise systems, validate transactions, resolve failed messages, and protect data integrity.
• Business and Project Partnership: Work with plant Operations, Maintenance, Engineering, Quality, Supply Chain, and IT teams to prioritize demand, support projects, and improve workflows.
• Vendor and Service Management: Coordinate vendor support, track SLA performance, manage escalations, and ensure knowledge is transferred to internal teams.
• Documentation, Audit, and Compliance: Maintain runbooks, SOPs, application inventories, recovery procedures, change records, and audit evidence in accordance with company standards.
• Safety and Continuous Improvement: Perform all work in accordance with site safety practices and identify automation, standardization, and lifecycle improvements for supported applications.

Knowledge

• Manufacturing and plant operations, production workflows, and operational priorities
• Application support, Windows operating systems and services, databases, integrations, and job monitoring
• Plant-floor technologies such as industrial workstations, handheld scanners, label printers, and network-connected devices
• ITIL and IT Service Management fundamentals, including Incident, Problem, Change, and Release Management
• Cybersecurity, vulnerability remediation, access controls, backup/recovery, audit, and compliance fundamentals

Skills

• Application troubleshooting, incident coordination, root cause analysis, and problem solving
• Log analysis, SQL/database queries, interface monitoring, and basic scripting or automation
• Clear communication with plant users, technical teams, leaders, and external vendors
• Creation and maintenance of SOPs, runbooks, support documentation, and technical knowledge articles
• Ability to prioritize production-impacting work, manage competing demands, and work independently on site

About You

Required and Preferred Education/Certification

• Bachelor’s degree in IT, Computer Science, Engineering, or a related field preferred
• Two- or four-year technical degree or equivalent relevant experience preferred
• ITIL Foundation or relevant technical certifications preferred

Required and Preferred Work Experience

• Minimum of 2 years of application support or systems support experience preferred
• Experience supporting manufacturing, plant operations, warehouse, or other 24x7 operational environments preferred
• Experience with an ITSM platform such as ServiceNow and formal incident/change processes preferred