On-site Maintenance Operations Lead — Systems & Inventory

Fetch Home Management; Lancaster (Lancaster County); On-site; USD 65,000 - 90,000; Full time

Job summary

Fetch Home Management in Lancaster, PA is seeking a Maintenance Manager to own the operational backbone of our maintenance department, overseeing inventory, scheduling integrity, and work order quality control to keep workflows moving from open to closed.

This management role focuses on process, accountability, and coverage, working with the Maintenance Supervisor and Coordinators to ensure timely completions and consistent standards across five counties.

Qualifications

• Experience in property management, maintenance operations, construction management, or a similarly hands-on operations role.
• Comfortable owning a process end-to-end and holding others accountable to it — diplomatically, but firmly
• Strong organizational skills — you can track multiple work orders, technicians, and inventory streams at once without losing the thread
• Experience with maintenance/work order software (we run on AppFolio) is a plus
• Someone who thrives in a young, fast-moving company and wants to build systems rather than inherit finished ones

Responsibilities

• Inventory Management — Maintain visibility and control over maintenance inventory (tools, materials, vehicle stock, and basement storage), keeping supply levels accurate and minimizing wasted runs to the hardware store.
• Scheduling — Oversee the scheduling process across maintenance coordinators, making sure work orders are assigned, prioritized, and moving on a timeline that keeps tenants, owners, and technicians unstuck.
• Work Order Closeouts — Manage the closeout process for completed work orders, verifying job completeness before a ticket is marked done — catching rework and callbacks before they become owner or resident complaints.
• Coordinator Coverage — Step in to cover Maintenance Coordinator responsibilities during absences, overflow, or gaps, so scheduling and dispatch never stall out.
• Keeping Things Moving — Act as the operational checkpoint for the department: flag bottlenecks, tighten up inconsistent processes between coordinators, and hold the line on our standards for job completion

Skills

Property management

Maintenance operations

Construction management

Hands-on operations

Tools

AppFolio

Job description

Fetch Home Management in Lancaster, PA is seeking a Maintenance Manager to own the operational backbone of our maintenance department, overseeing inventory, scheduling integrity, and work order quality control to keep workflows moving from open to closed.

This management role focuses on process, accountability, and coverage, working with the Maintenance Supervisor and Coordinators to ensure timely completions and consistent standards across five counties.