Maintenance Manager

Fetch Home Management; Lancaster (Lancaster County); On-site; USD 65,000 - 90,000; Full time

Job summary

Fetch Home Management in Lancaster, PA is seeking a Maintenance Manager to own the operational backbone of our maintenance department, overseeing inventory, scheduling integrity, and work order quality control to keep workflows moving from open to closed.

This management role focuses on process, accountability, and coverage, working with the Maintenance Supervisor and Coordinators to ensure timely completions and consistent standards across five counties.

Qualifications

• Experience in property management, maintenance operations, construction management, or a similarly hands-on operations role.
• Comfortable owning a process end-to-end and holding others accountable to it — diplomatically, but firmly
• Strong organizational skills — you can track multiple work orders, technicians, and inventory streams at once without losing the thread
• Experience with maintenance/work order software (we run on AppFolio) is a plus
• Someone who thrives in a young, fast-moving company and wants to build systems rather than inherit finished ones

Responsibilities

• Inventory Management — Maintain visibility and control over maintenance inventory (tools, materials, vehicle stock, and basement storage), keeping supply levels accurate and minimizing wasted runs to the hardware store.
• Scheduling — Oversee the scheduling process across maintenance coordinators, making sure work orders are assigned, prioritized, and moving on a timeline that keeps tenants, owners, and technicians unstuck.
• Work Order Closeouts — Manage the closeout process for completed work orders, verifying job completeness before a ticket is marked done — catching rework and callbacks before they become owner or resident complaints.
• Coordinator Coverage — Step in to cover Maintenance Coordinator responsibilities during absences, overflow, or gaps, so scheduling and dispatch never stall out.
• Keeping Things Moving — Act as the operational checkpoint for the department: flag bottlenecks, tighten up inconsistent processes between coordinators, and hold the line on our standards for job completion

Skills

Property management

Maintenance operations

Construction management

Hands-on operations

Tools

AppFolio

Job description

About Fetch

Fetch Home Management is a property management company serving landlords and investors across Lancaster, Lebanon, Berks, Dauphin, and York Counties. We manage 600+ doors and run our business on the EOS (Entrepreneurial Operating System) model — which means we lead from the front, we don't hide behind red tape, and we'd rather make a decision and learn from it than sit on our hands. We're a young, growing team, and teamwork makes the dreamwork here — this is a job for someone who wants to build real systems, not just maintain the status quo.

Lancaster, PA (on-site) | Full-Time

The Role

We're looking for a Maintenance Manager to own the operational backbone of our maintenance department — the systems and follow-through that keep work orders moving from open to verified-closed, without things falling through the cracks. This is a management role focused on process, accountability, and coverage, not swinging a hammer. You'll work closely with our Maintenance Supervisor and Maintenance Coordinators, but you'll own a distinct lane: inventory, scheduling integrity, and work order quality control.

What You'll Own

• Inventory Management — Maintain visibility and control over maintenance inventory (tools, materials, vehicle stock, and basement storage), keeping supply levels accurate and minimizing wasted runs to the hardware store.


• Scheduling — Oversee the scheduling process across maintenance coordinators, making sure work orders are assigned, prioritized, and moving on a timeline that keeps tenants, owners, and technicians unstuck.


• Work Order Closeouts — Manage the closeout process for completed work orders, verifying job completeness before a ticket is marked done — catching rework and callbacks before they become owner or resident complaints.


• Coordinator Coverage — Step in to cover Maintenance Coordinator responsibilities during absences, overflow, or gaps, so scheduling and dispatch never stall out.


• Keeping Things Moving — Act as the operational checkpoint for the department: flag bottlenecks, tighten up inconsistent processes between coordinators, and hold the line on our standards for job completion.

What We're Looking For

• Experience in property management, maintenance operations, construction management, or a similarly hands-on operations role


• Comfortable owning a process end-to-end and holding others accountable to it — diplomatically, but firmly


• Strong organizational skills — you can track multiple work orders, technicians, and inventory streams at once without losing the thread


• Experience with maintenance/work order software (we run on AppFolio) is a plus


• Someone who thrives in a young, fast-moving company and wants to build systems rather than inherit finished ones

What Fetch Offers

• A real seat at the table in a growing company — your fingerprints will be on how this department runs for years to come


• A team that operates on EOS: clear expectations, clear accountability, no politics


• Room to grow as Fetch grows across five counties