Maintenance Manager

Fetch Home Management LLC; Lancaster (Lancaster County); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Seat at table

EOS culture

Growth opportunities

Job summary

Fetch Home Management LLC is seeking a Maintenance Manager in Lancaster, PA (on-site) to own the operational backbone of the maintenance department. This role focuses on process, accountability, and coverage, working with the Maintenance Supervisor and Coordinators to ensure work orders move smoothly from open to verified-closed.

You will own inventory, scheduling integrity, and work order quality control, ensuring timely, consistent execution and preventing gaps in service.

Qualifications

• Experience in property management, maintenance operations, construction management, or a similar hands-on operations role.
• Comfortable owning a process end-to-end and holding others accountable to it — diplomatically, but firmly.
• Strong organizational skills with the ability to track multiple work orders, technicians, and inventory streams.

Responsibilities

• Oversee inventory management for maintenance tools, materials, and vehicle stock.
• Manage scheduling across maintenance coordinators to keep work orders moving on a timely timeline.
• Verify completed work orders and closeouts to catch rework and callbacks.
• Step in to cover coordinator duties during absences or peak periods to keep scheduling flowing.
• Maintain operational standards and tighten up processes between coordinators to avoid bottlenecks.

Skills

Process ownership

Organizational skills

Accountability

Team leadership

Tools

AppFolio

Job description

Maintenance Manager

Lancaster, PA (on-site) | Full-Time

About Fetch

Fetch Home Management is a property management company serving landlords and investors across Lancaster, Lebanon, Berks, Dauphin, and York Counties. We manage 600+ doors and run our business on the EOS (Entrepreneurial Operating System) model — which means we lead from the front, we don't hide behind red tape, and we'd rather make a decision and learn from it than sit on our hands. We're a young, growing team, and teamwork makes the dreamwork here — this is a job for someone who wants to build real systems, not just maintain the status quo.

The Role

We're looking for a Maintenance Manager to own the operational backbone of our maintenance department — the systems and follow-through that keep work orders moving from open to verified-closed, without things falling through the cracks. This is a management role focused on process, accountability, and coverage, not swinging a hammer. You'll work closely with our Maintenance Supervisor and Maintenance Coordinators, but you'll own a distinct lane: inventory, scheduling integrity, and work order quality control.

What You'll Own

• Inventory Management — Maintain visibility and control over maintenance inventory (tools, materials, vehicle stock, and basement storage), keeping supply levels accurate and minimizing wasted runs to the hardware store.
• Scheduling — Oversee the scheduling process across maintenance coordinators, making sure work orders are assigned, prioritized, and moving on a timeline that keeps tenants, owners, and technicians unstuck.
• Work Order Closeouts — Manage the closeout process for completed work orders, verifying job completeness before a ticket is marked done — catching rework and callbacks before they become owner or resident complaints.
• Coordinator Coverage — Step in to cover Maintenance Coordinator responsibilities during absences, overflow, or gaps, so scheduling and dispatch never stall out.
• Keeping Things Moving — Act as the operational checkpoint for the department: flag bottlenecks, tighten up inconsistent processes between coordinators, and hold the line on our standards for job completion.

What We're Looking For

• Experience in property management, maintenance operations, construction management, or a similarly hands‑on operations role
• Comfortable owning a process end‑to‑end and holding others accountable to it — diplomatically, but firmly
• Strong organizational skills — you can track multiple work orders, technicians, and inventory streams at once without losing the thread
• Experience with maintenance/work order software (we run on AppFolio) is a plus
• Someone who thrives in a young, fast‑moving company and wants to build systems rather than inherit finished ones

What Fetch Offers

• A real seat at the table in a growing company — your fingerprints will be on how this department runs for years to come
• A team that operates on EOS: clear expectations, clear accountability, no politics
• Room to grow as Fetch grows across five counties