On-Site LPN Intake Coordinator - Behavioral Health

Willow Creek Behavioral Health; Green Bay (WI); On-site; USD 52,000 - 68,000; Full time

Job summary

Willow Creek Behavioral Health is seeking an on-site Call Center LPN to serve as the Intake Coordinator, handling admissions, pre-registration, and insurance verification in Green Bay, WI. The role supports scheduling, patient communication, and coordination with the medical team to ensure a smooth admission process.

The position requires a high school diploma (Bachelor’s preferred) and 1+ year of healthcare admissions experience, CPR and de-escalation/ restraint training.

Qualifications

• Demonstrates strong interpersonal and interviewing abilities.
• Experience with patient assessment and referrals.
• Excellent telephone etiquette and patient communication.

Responsibilities

• Manage pre-admission screenings and scheduling.
• Provide financial counseling and insurance verification.
• Communicate with referrals and admissions staff to ensure smooth intake.
• Maintain documentation and patient records for admissions.

Skills

Interpersonal skills

Interviewing

Assessment skills

Telephone etiquette

Education

High school diploma or equivalent

Bachelor's degree in social work/psychology/counseling

Job description

Willow Creek Behavioral Health is seeking an on-site Call Center LPN to serve as the Intake Coordinator, handling admissions, pre-registration, and insurance verification in Green Bay, WI. The role supports scheduling, patient communication, and coordination with the medical team to ensure a smooth admission process.

The position requires a high school diploma (Bachelor’s preferred) and 1+ year of healthcare admissions experience, CPR and de-escalation/ restraint training.