Intake & Admissions Specialist – Behavioral Health

Willow Creek Behavioral Health; Green Bay (WI); On-site; USD 36,000 - 54,000; Full time

Job summary

Willow Creek Behavioral Health in Green Bay, WI is seeking an Intake Coordinator to serve as the single point of entry for admissions. You will handle phone triage, pre-registration, data collection, verify insurance, and coordinate with providers to ensure smooth admissions.

The role requires a high school diploma (bachelor's preferred), 1+ year in healthcare admissions, strong communication, and CPR/de-escalation certification.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• At least 1 year of healthcare admissions experience required.
• Experience with insurance verification and pre-registration preferred.
• Strong communication and crisis de-escalation skills.

Responsibilities

• Conduct pre-admission screenings and schedule assessments.
• Answer calls, verify insurance, and assist with pre-certifications during high volume.
• Coordinate with business office, nursing and clinical staff to ensure timely admission.
• Maintain admission documentation and referral communications.
• Provide information and referral services as needed.
• Offer crisis intervention when required.

Skills

Interpersonal skills

Telephone etiquette

Assessment skills

Communication

Customer service oriented

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Willow Creek Behavioral Health in Green Bay, WI is seeking an Intake Coordinator to serve as the single point of entry for admissions. You will handle phone triage, pre-registration, data collection, verify insurance, and coordinate with providers to ensure smooth admissions.

The role requires a high school diploma (bachelor's preferred), 1+ year in healthcare admissions, strong communication, and CPR/de-escalation certification.