Call Center LPN on-site

SBH-Green Bay, LLC; Green Bay (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Willow Creek Behavioral Health in Green Bay, WI is seeking an Intake Coordinator (LPN on-site) to manage admissions, triage calls, and data verification. You’ll coordinate with nursing, admissions, and the business office to ensure smooth patient flow and bed availability.

Requirements include a high school diploma, 1+ year in healthcare admissions, and CPR/de-escalation certification. A bachelor’s degree in a related field is preferred; the role is on-site with occasional remote calls as needed.

Qualifications

• 1+ year experience in healthcare admissions required.
• High school diploma or equivalent required.
• Bachelor’s degree in social work, psychology, counseling, or related field preferred.

Responsibilities

• Pre-admission screenings and scheduling.
• Assist with call center duties during high volume.
• Verify insurance and collect data for admissions.
• Maintain documentation and communication with referrals.

Skills

Experience in healthcare admissions

Interpersonal and interviewing skills

Telephone etiquette

Education

High school diploma or equivalent

Bachelor’s degree in related field preferred

Job description

Call Center LPN on-site | Willow Creek Behavioral Health | Green Bay, Wisconsin

About the Job:

PURPOSE STATEMENT: The Intake Coordinator serves as a single point of entry for in-patient admissions, managing daily patient intake operations that may include phone triage, addressing service requests, performing patient call backs and documenting all call activities. Responsibilities include scheduling, financial counseling, and insurance verification, at or outside the facility, depending on the needs of the patient or hospital. The Intake Coordinator responds to inquiries about hospital services and bed availability, conducts pre-registration, collects necessary data, verifies insurance eligibility, and coordinates with the insurance providers. Intake Coordinators are responsible for maintaining clear communication with patient referrals and families to ensure a smooth admissions process.

Roles and Responsibilities:

• Conducts pre-admission screenings.
• Schedule assessments.
• Provides additional coverage for the Call Center Team – e.g. answers phones, completes call center duties reviewing and accepting patients, verifies insurance, and assists with insurance pre-certifications during times of high volume.
• Works closely with business office, nursing and clinical staff as well as external parties to ensure the timely admission of patients.
• Refers inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
• Provides information and referral services for internal and external customers.
• Presents clinical information to a member of the medical staff for approval of intake.
• Provides crisis intervention services if needed.
• Verifies insurance upon intake.
• Maintains all the documentation involved with the admissions process.
• Provides ongoing communications with referral sources concerning the status of patients referred into the program; promotes and provides education regarding available services.
• Provides clerical support to admissions (to include but not limited to): collating admission folders as required, ensuring an adequate supply of pre-stuffed admission folders, auditing patient charts, and monitoring patients while in an internal waiting room.

Education / Experience / Skill Requirements:

• High school diploma or equivalent required.
• Bachelor’s degree in social work, psychology, counseling, or other related field preferred.
• One or more years' experience in healthcare admissions required.
• Preferably in the mental health or substance use disorder field.
• Experience in patient assessment, referral, treatment planning and communication with external review organizations or comparable entities.
• Knowledge of community resources.
• Outstanding interpersonal and interviewing and assessment skills.
• Skill in telephone etiquette and paging procedures.

Licenses / Designations / Certifications:

• CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.

Work Location:

This position is onsite at the facility unless the facility identifies position in a remote call center.

Supervisory Requirements:

This position is an Individual Contributor.

Why Willow Creek Behavioral Health?

Willow Creek Behavioral Health offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications.

Willow Creek Behavioral Health is an EOE.

Veterans and military spouses are highly encouraged to apply.

Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country.

We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.