On-Site Logistics Customer Service Specialist

ID Logistics US; Lockport (IL); On-site; USD 23,000 - 33,000; Full time

Job summary

ID Logistics US seeks a Customer Service Representative to support daily operations at our Lockport distribution center. You will handle shipping and receiving activities, billing and invoicing, and timely communication with customers and internal teams.

Requirements include a high school diploma and at least one year of related experience. Strong attention to detail, organizational skills, and proficiency with Excel and Outlook are essential.

Qualifications

• High school diploma or GED required.
• 1 year of customer service, administrative, logistics, or warehouse support experience.
• Proficient in Microsoft Office, especially Excel and Outlook.

Responsibilities

• Manage shipping and receiving activities within warehouse management systems in partnership with site leadership.
• Process billing and invoicing accurately while meeting tight turnaround timelines.
• Investigate and resolve billing, invoicing, shipping, and receiving discrepancies with customers and internal teams.
• Provide daily communication with customers, operations teams, and management through email, phone, and in-person interactions.
• Serve as a liaison between warehouse operations and customers regarding account administration, invoicing, and credit changes.
• Maintain accurate records and documentation related to customer transactions and shipments.
• Support customer inquiries, special requests, and issue resolution in a professional and timely manner.
• Partner cross-functionally with Operations, Transportation, and Leadership teams to support service excellence.
• Follow corporate and site-specific Good Manufacturing Practices (GMPs) and report noncompliance when observed.
• Observe all company safety policies and assist in maintaining a safe work environment.
• Perform additional duties as assigned.

Skills

Attention to detail

Organizational skills

Verbal and written communication

Multitasking

Overtime flexibility

Education

High school diploma or GED

Tools

Excel

Outlook

WMS

Job description

ID Logistics US seeks a Customer Service Representative to support daily operations at our Lockport distribution center. You will handle shipping and receiving activities, billing and invoicing, and timely communication with customers and internal teams.

Requirements include a high school diploma and at least one year of related experience. Strong attention to detail, organizational skills, and proficiency with Excel and Outlook are essential.