Logistics Customer Support Specialist

ODW Logistics; Lockbourne (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

ODW Logistics is seeking a Warehouse Customer Service Representative to handle administrative duties for receiving, storing, maintaining, shipping and invoicing of customer inventory. You will work closely with warehouse leadership, staff, and customers to ensure smooth operations.

The role requires 1–2+ years in customer service, proficiency with Microsoft Office, and experience with Warehouse Management Systems (AS400).

Qualifications

• 1–2+ years of customer service or related experience preferred.
• Proficiency in Microsoft Office tools, data entry and internet application experience preferred.
• Previous experience with Warehouse Management System (AS400) preferred.

Responsibilities

• Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.)
• Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face-to-face)
• Manage customer information using Warehouse Management System and Microsoft Office tools
• Monitor damaged and/or on-hold product, notify vendors and work with OFRs
• Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building and working to accomplish win-win outcomes
• Research, resolve and communicate customer, inventory, order and inbounds discrepancies
• Complete daily and/or monthly customer reporting documentation
• All other duties as assigned

Skills

Customer service

Data entry

Microsoft Office

Communication

Teamwork

Problem solving

Education

High School diploma or equivalent

Tools

AS400

Job description

ODW Logistics is seeking a Warehouse Customer Service Representative to handle administrative duties for receiving, storing, maintaining, shipping and invoicing of customer inventory. You will work closely with warehouse leadership, staff, and customers to ensure smooth operations.

The role requires 1–2+ years in customer service, proficiency with Microsoft Office, and experience with Warehouse Management Systems (AS400).