Warehouse Customer Service & Invoicing Specialist

ID Logistics; Lockport (IL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

401(k) with match

Paid time off

Job summary

ID Logistics is seeking a Warehouse Customer Service Representative in Lockport, IL to support daily order processing, billing, and inquiries from our on-site distribution center. This role requires effective communication with customers and internal teams in a fast-paced environment.

Work Monday–Friday, 8:30 AM–5:00 PM with potential overtime. Pay is $20.50/hour plus benefits including medical, dental, vision, 401(k) with match, PTO and holidays.

Qualifications

• High school diploma or GED.
• At least 1 year of customer service, administrative, logistics, or warehouse support experience.
• Strong attention to detail and organizational skills.
• Proficient in Excel and Outlook.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Manage shipping and receiving activities within warehouse management systems in partnership with site leadership.
• Process billing and invoicing accurately while meeting tight turnaround timelines.
• Investigate and resolve billing, invoicing, shipping, and receiving discrepancies with customers and internal teams.
• Provide daily communication with customers, operations teams, and management through email, phone, and in-person interactions.
• Serve as a liaison between warehouse operations and customers regarding account administration, invoicing, and credit changes.
• Maintain accurate records and documentation related to customer transactions and shipments.
• Support customer inquiries, special requests, and issue resolution in a professional and timely manner.
• Partner cross-functionally with Operations, Transportation, and Leadership teams to support service excellence.
• Follow corporate and site-specific GMPs and report noncompliance when observed.
• Observe all company safety policies and assist in maintaining a safe work environment.
• Perform additional duties as assigned.

Skills

Customer service

Attention to detail

Organization

Multitasking

Education

High school diploma or GED

Tools

Excel

Outlook

Job description

ID Logistics is seeking a Warehouse Customer Service Representative in Lockport, IL to support daily order processing, billing, and inquiries from our on-site distribution center. This role requires effective communication with customers and internal teams in a fast-paced environment.

Work Monday–Friday, 8:30 AM–5:00 PM with potential overtime. Pay is $20.50/hour plus benefits including medical, dental, vision, 401(k) with match, PTO and holidays.