Customer Service-Logistics Background

Ultimate Staffing; Huntington Beach (CA); On-site; USD 37,000 - 45,000; Full time

Job summary

Ultimate Staffing is seeking a Customer Service Representative for an onsite role in Huntington Beach. Typical hours are 7:30am-4:30pm, Monday to Friday, with a background in Logistics and customer service preferred.

Responsibilities include acting as the primary contact for assigned customers, building strong relationships, and ensuring timely delivery of services. Strong MS Office skills and excellent communication are required.

Qualifications

• Minimum High School Diploma or equivalent is required.
• BS in Business or equivalent is preferred.
• Prior experience in customer service or account management is highly preferred.
• Must be able to understand and think through the shipping process.
• Strong proficiency in Microsoft Office Suite is required.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Strong attention to detail.
• Demonstrated ability to think critically.
• Demonstrated ability to deliver results.
• Ability to collaborate and work as a team is required.

Responsibilities

• Operate as the lead point of contact for all matters specific to assigned customers.
• Build and maintain strong, long-lasting customer relationships.
• Develop a trusted adviser relationship with key customer stakeholders.
• Ensure the timely and successful delivery of Company services and solutions according to customer needs.
• Aid customers in identifying appropriate services and solutions based on their specific needs.
• Forecast and track key account metrics as needed.
• Identify growth opportunities for assigned customers and collaborate with the sales team to ensure growth attainment.
• Assist with high-severity requests or issue escalations as needed.
• Understand customers' service requirements and price services according to knowledge/understanding of the shipping process.
• Enter and maintain data in CRM, WMS, and TMS. Ensure the integrity of the data for credible use as business intelligence.
• Assist sales team with on-site customer appointments as needed.
• Other tasks and responsibilities as assigned.

Skills

Customer service

Account management

Communication

Multitasking

Critical thinking

Teamwork

Education

High School Diploma or equivalent

BS in Business or related field

Tools

CRM

WMS

TMS

Microsoft Office

Job description

Salary: USD27 - USD33 per hour

We have an amazing open for a Customer Service Representative, this will be onsite and the hours are from 7:30am-4:30pm Monday to Friday.

We are looking for candidates with a background in Logistics / customer service.

Responsibilities:

• Operate as the lead point of contact for all matters specific to assigned customers.
• Build and maintain strong, long-lasting customer relationships.
• Develop a trusted adviser relationship with key customer stakeholders.
• Ensure the timely and successful delivery of Company services and solutions according to customer needs.
• Aid customers in identifying appropriate services and solutions based on their specific needs.
• Forecast and track key account metrics as needed.
• Identify growth opportunities for assigned customers and collaborate with the sales team to ensure growth attainment.
• Assist with high-severity requests or issue escalations as needed.
• Understand customers' service requirements and price services according to knowledge/understanding of the shipping process.
• Enter and maintain data in CRM, WMS, and TMS. Ensure the integrity of the data for credible use as business intelligence.
• Assist sales team with on-site customer appointments as needed.
• Other tasks and responsibilities as assigned.

Qualifications:

• Minimum High School Diploma or equivalent is required.
• BS in Business or equivalent is preferred.
• Prior experience in customer service or account management is highly preferred.
• Must be able to understand and think through the shipping process.
• Strong proficiency in Microsoft Office Suite is required.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Strong attention to detail.
• Demonstrated ability to think critically.
• Demonstrated ability to deliver results.
• Ability to collaborate and work as a team is required.

Physical Requirements:

• Stand or sit (stationary position) – Must be able to remain in a stationary position 50% of the time.
• Walk (move, traverse) – Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Use hands/fingers to handle or feel (operate, activate, use, prepare, inspect, place, detect, position) – Constantly operates a computer and other office productivity machinery (i.e., calculator, copy machine, computer, printer, etc.).

Must have recent work experience in Logistics and in Customer Service.