On-Site Logistics Customer Service Manager

STG Logistics; Dublin (OH); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

STG Logistics in Dublin, OH is seeking a Customer Service Manager to oversee planning and forecasting for all customers and monitor site activity while ensuring excellent service. You will play a key role in delivering freight solutions to our global customers and leading a team to deliver top-notch customer care.

The role requires a bachelor’s degree or equivalent, 3 years in logistics/transportation, strong communication, and Advanced Excel.

Qualifications

• Bachelor's degree or equivalent related work or military experience.
• 3 years of experience in related logistics or transportation.
• Ability to communicate with credibility and build customer relationships.
• Advanced Excel skills and the ability to learn required software.

Responsabilités

• Become the subject matter expert of our Rail Optimizer software, trouble shoot, monitor board execution, and manage the Final Inspection board to ensure timely and accurate invoicing to our valued customers.
• Lead a team and coach them to a high level of performance.
• Monitor procedures with an eye for continuous improvement.
• Recommend best practices to improve operational excellence; encourage others to share their ideas for process improvement.
• Review billing practices to ensure financial health and recommend improvements to maximize margin.
• Approve time and attendance requests for colleagues.

Connaissances

Advanced Excel

Formation

Bachelor's degree or equivalent related work or military experience

Description du poste

STG Logistics in Dublin, OH is seeking a Customer Service Manager to oversee planning and forecasting for all customers and monitor site activity while ensuring excellent service. You will play a key role in delivering freight solutions to our global customers and leading a team to deliver top-notch customer care.

The role requires a bachelor’s degree or equivalent, 3 years in logistics/transportation, strong communication, and Advanced Excel.