Customer Service Manager

STG Logistics; Dublin (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

STG Logistics, a premier provider of managed and extended port-to-door outsourcing services, seeks a Customer Service Manager to lead planning and forecasting for all customers and ensure exceptional service. You will monitor site activity and contribute to continuous improvement while supporting the STG team in delivering reliable freight solutions globally.

The role requires a Bachelor’s degree or equivalent, 3 years in logistics/transportation, strong communication skills, and advanced Excel

Qualifications

• Bachelor's degree or equivalent related work or military experience.
• 3 years of experience in related logistics or transportation.
• Ability to communicate with credibility and build customer relationships.
• Advanced Excel skills and the ability to learn required software.

Responsibilities

• Become the subject matter expert of Rail Optimizer software, trouble shoot, monitor board execution, and manage the Final Inspection board to ensure timely and accurate invoicing to our valued customers.
• Lead a team and coach them to a high level of performance.
• Monitor procedures with an eye for continuous improvement.
• Recommend best practices to improve operational excellence; encourage others to share their ideas for process improvement.
• Review billing practices to ensure financial health and recommend improvements to maximize margin.
• Approve time and attendance requests for colleagues.

Skills

Communication

Leadership

Excel

Customer relations

Education

Bachelor's degree or equivalent related work or military experience

Job description

STG Logistics ("STG") is a premier provider of managed and extended port-to-door outsourcing services. STG delivers holistic solutions to our customer's supply chain by integrating our best people, premium technology, a nationwide network of drayage, intermodal operations, CFS facilities, and warehouse fulfillment locations to provide exceptional logistics services.

Who We Are:

Our People Are The Difference. At STG, we're people-first and invested in our team members, ensuring they are the most highly trained, tech-savvy, and customer-centric individuals possible.

Summary:

As the Customer Service Manager, you will take responsibility for the planning and forecasting functions for all customers. You will also monitor all site activity while ensuring excellent customer service. As part of the STG team, you will have a starring role in helping us continue to provide excellent freight solutions to our global customers. Join us and we’ll give you the tools and support you need to excel at your job, while building a career you’ll love.

What You'll Do:

• Become the subject matter expert of our Rail Optimizer software, trouble shoot, monitor board execution, and manage the Final Inspection board to ensure timely and accurate invoicing to our valued customers.
• Lead a team and coach them to a high level of performance.
• Monitor procedures with an eye for continuous improvement.
• Recommend best practices to improve operational excellence; encourage others to share their ideas for process improvement.
• Review billing practices to ensure financial health and recommend improvements to maximize margin.
• Approve time and attendance requests for colleagues.

Work Schedule:

• Friday - Monday 7:00AM - 5:00PM

What You'll Bring:

• Bachelor's degree or equivalent related work or military experience
• 3 years of experience in related logistics or transportation
• Ability to communicate with credibility and build customer relationships
• Advanced Excel skills and the ability to learn required software

The work environment characteristics described here represent those an employee encounter while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

STG Logistics is an equal-opportunity employer. STG considers all qualified applicants and employees for hiring, placement, and advancement without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. We invite you to join our diverse & growing team.