Customer Service Manager (Friday - Monday 7:00AM - 5:00PM)

STG Express; Dublin (OH); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

STG Logistics is seeking a Customer Service Manager in the Dublin, OH area to plan and forecast for all customers while monitoring site activity and ensuring excellent service. You will help STG continue delivering freight solutions to global customers and lead a team with focus on operational excellence.

This on-site role requires a Bachelor's degree or equivalent, 3 years in logistics, advanced Excel skills, and strong communication to build customer relationships.

Qualifications

• Bachelor's degree or equivalent related work or military experience.
• 3 years of experience in related logistics or transportation.
• Ability to communicate with credibility and build customer relationships.
• Advanced Excel skills and the ability to learn required software.

Responsabilités

• Become the subject matter expert of our Rail Optimizer software, troubleshoot, monitor board execution, and manage the Final Inspection board to ensure timely and accurate invoicing to our valued customers.
• Lead a team and coach them to a high level of performance.
• Monitor procedures with an eye for continuous improvement.
• Recommend best practices to improve operational excellence; encourage others to share their ideas for process improvement.
• Review billing practices to ensure financial health and maximize margin.
• Approve time and attendance requests for colleagues.

Connaissances

Team leadership

Customer relationships

Excel

Rail software familiarity

Formation

Bachelor's degree or equivalent

Outils

Rail Optimizer software

Description du poste

What We Do

STG Logistics (\"STG\") is a premier provider of managed and extended port-to-door outsourcing services. STG delivers holistic solutions to our customer's supply chain by integrating our best people, premium technology, a nationwide network of drayage, intermodal operations, CFS facilities, and warehouse fulfillment locations to provide exceptional logistics services.

What We Do

STG Logistics (\"STG\") is a premier provider of managed and extended port-to-door outsourcing services. STG delivers holistic solutions to our customer's supply chain by integrating our best people, premium technology, a nationwide network of drayage, intermodal operations, CFS facilities, and warehouse fulfillment locations to provide exceptional logistics services.

Who We Are

Our People Are The Difference. At STG, we're people-first and invested in our team members, ensuring they are the most highly trained, tech-savvy, and customer-centric individuals possible.

Summary

As the Customer Service Manager, you will take responsibility for the planning and forecasting functions for all customers. You will also monitor all site activity while ensuring excellent customer service. As part of the STG team, you will have a starring role in helping us continue to provide excellent freight solutions to our global customers.

What You'll Do

• Become the subject matter expert of our Rail Optimizer software, trouble shoot, monitor board execution, and manage the Final Inspection board to ensure timely and accurate invoicing to our valued customers.


• Lead a team and coach them to a high level of performance.


• Monitor procedures with an eye for continuous improvement.


• Recommend best practices to improve operational excellence; encourage others to share their ideas for process improvement.


• Review billing practices to ensure financial health and recommend improvements to maximize margin.


• Approve time and attendance requests for colleagues.

Schedule

• Friday - Monday 7:00AM - 5:00PM

What You'll Bring

• Bachelor's degree or equivalent related work or military experience


• 3 years of experience in related logistics or transportation


• Ability to communicate with credibility and build customer relationships


• Advanced Excel skills and the ability to learn required software

Work Environment

The work environment characteristics described here represent those an employee encounter while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. STG Logistics is an equal-opportunity employer. STG considers all qualified applicants and employees for hiring, placement, and advancement without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. We invite you to join our diverse & growing team.