National Logistics Customer Success Specialist

STG Logistics; Dublin (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

STG Logistics in Dublin, OH is seeking a National Customer Service Specialist to manage a dedicated portfolio of customers and ensure order fulfillment excellence. You will be the primary point of contact, delivering proactive, clear communication and resolving escalated service issues with a customer-first mindset.

Key responsibilities include coordinating orders, tracking shipments, handling issues, and optimizing revenue per load through effective routing and clear charge communication.

Qualifications

• High school diploma.
• 2 years of transportation, operations, or customer service experience preferred.
• Experience in customer-facing roles is desirable.
• Strong communication and relationship-building skills.
• Proficient with transportation management systems (TMS).

Responsibilities

• Order Coordination: Review incoming orders, verify shipment details, and ensure pickup and delivery timelines meet customer expectations.
• Shipment Tracking: Monitor daily shipment activity using internal systems; identify delays and communicate updates to customers.
• Issue Handling: Respond to service disruptions by investigating root causes, coordinating with operations, and providing timely solutions.
• Service Adjustments: Manage requests for changes to shipments (reroutes, expedited delivery) while balancing customer needs and operations.
• Customer Support: Communicate with customers via phone, email, and web portal to provide updates and answer inquiries.
• Revenue Optimization: Analyze shipment details to identify opportunities for maximizing revenue per load through routing and accessorial charges.
• Charge Clarification: Inform customers promptly about additional accessorial charges during the order life cycle.
• Record Keeping: Log customer interactions and resolutions to support reporting.

Job description

STG Logistics in Dublin, OH is seeking a National Customer Service Specialist to manage a dedicated portfolio of customers and ensure order fulfillment excellence. You will be the primary point of contact, delivering proactive, clear communication and resolving escalated service issues with a customer-first mindset.

Key responsibilities include coordinating orders, tracking shipments, handling issues, and optimizing revenue per load through effective routing and clear charge communication.