Customer Service Manager (Friday - Monday 7:00AM - 5:00PM)

STG Logistics; Dublin (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

STG Logistics in Dublin, OH is seeking a Customer Service Manager to oversee planning and forecasting for all customers and monitor site activity while ensuring excellent service. You will play a key role in delivering freight solutions to our global customers and leading a team to deliver top-notch customer care.

The role requires a bachelor’s degree or equivalent, 3 years in logistics/transportation, strong communication, and Advanced Excel.

Qualifications

• Bachelor's degree or equivalent related work or military experience.
• 3 years of experience in related logistics or transportation.
• Ability to communicate with credibility and build customer relationships.
• Advanced Excel skills and the ability to learn required software.

Responsibilities

• Become the subject matter expert of our Rail Optimizer software, trouble shoot, monitor board execution, and manage the Final Inspection board to ensure timely and accurate invoicing to our valued customers.
• Lead a team and coach them to a high level of performance.
• Monitor procedures with an eye for continuous improvement.
• Recommend best practices to improve operational excellence; encourage others to share their ideas for process improvement.
• Review billing practices to ensure financial health and recommend improvements to maximize margin.
• Approve time and attendance requests for colleagues.

Skills

Advanced Excel

Education

Bachelor's degree or equivalent related work or military experience

Job description

Job Category: Customer Service

• Full-Time
• On-site

Locations

Showing 1 location

Dublin, OH 43017, USA

Description

What We Do:

STG Logistics ("STG") is a premier provider of managed and extended port-to-door outsourcing services. STG delivers holistic solutions to our customer's supply chain by integrating our best people, premium technology, a nationwide network of drayage, intermodal operations, CFS facilities, and warehouse fulfillment locations to provide exceptional logistics services.

Who We Are:

Our People Are The Difference. At STG, we're people-first and invested in our team members, ensuring they are the most highly trained, tech-savvy, and customer-centric individuals possible.

Summary:

As the Customer Service Manager, you will take responsibility for the planning and forecasting functions for all customers. You will also monitor all site activity while ensuring excellent customer service. As part of the STG team, you will have a starring role in helping us continue to provide excellent freight solutions to our global customers.

What You’ll Do:

• Become the subject matter expert of our Rail Optimizer software, trouble shoot, monitor board execution, and manage the Final Inspection board to ensure timely and accurate invoicing to our valued customers.
• Lead a team and coach them to a high level of performance.
• Monitor procedures with an eye for continuous improvement.
• Recommend best practices to improve operational excellence; encourage others to share their ideas for process improvement.
• Review billing practices to ensure financial health and recommend improvements to maximize margin.
• Approve time and attendance requests for colleagues.

Schedule:

• Friday - Monday 7:00AM - 5:00PM

What You’ll Bring:

• Bachelor's degree or equivalent related work or military experience
• 3 years of experience in related logistics or transportation
• Ability to communicate with credibility and build customer relationships
• Advanced Excel skills and the ability to learn required software

The work environment characteristics described here represent those an employee encounter while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

STG Logistics is an equal-opportunity employer. STG considers all qualified applicants and employees for hiring, placement, and advancement without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. We invite you to join our diverse & growing team.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.