Logistics Operations Leader: Planning, Performance & Growth

STG Express

Dublin (OH)

On-site

USD 85,000 - 120,000

Full time

46 hours ago

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Job summary

STG Logistics in Dublin, OH is seeking an Operations Manager to lead transportation planning and logistics execution across assigned regions, ensuring operational excellence and customer satisfaction. You will manage teams of Planners and Logistics Specialists, optimize capacity, drive continuous improvement, and ensure effective leadership and collaboration to meet service commitments.

The role requires a Bachelor’s degree, 5+ years in logistics, and strong Excel/TMS skills; STG offers

Qualifications

Bachelor's degree in a related field is preferred.
5+ years of transportation, logistics, supply chain, or operations experience.
2+ years of leadership or supervisory experience preferred.
Demonstrated experience managing customer relationships and operational performance.
Strong understanding of transportation planning, capacity management, dispatch operations, and carrier management.
Advanced proficiency in Microsoft Excel and transportation management systems.
Experience utilizing operational metrics and reporting to drive business results.

Responsibilities

Lead transportation planning, appointment scheduling, and execution activities for assigned regions.
Monitor transportation events and proactively address service disruptions, capacity constraints, equipment shortages, and operational exceptions.
Serve as the primary escalation point for operational issues impacting service commitments.
Partner with internal stakeholders to ensure alignment on customer expectations and operational execution.
Drive adherence to standard operating procedures, customer-specific requirements, and company policies.
Directly supervise, coach, and develop a team of Planners and Logistics Specialists.
Establish individual and team performance goals aligned with corporate objectives.
Conduct regular performance reviews, coaching sessions, and career development discussions.
Monitor workload distribution and staffing requirements to ensure adequate operational coverage.
Foster a culture of accountability, collaboration, continuous improvement, and customer focus.
Support recruiting, onboarding, and training efforts to build a high-performing operations team.
Oversee regional capacity planning activities to maximize network utilization and operational efficiency.
Analyze transportation trends, capacity needs, and service performance to meet customer requirements.
Drive initiatives to reduce empty miles, improve carrier utilization, and optimize transportation costs.
Identify opportunities to improve operational workflows, planning processes, and service outcomes.
Support strategic planning initiatives and implementation of network optimization programs.
Monitor key operational metrics including on-time pickup/delivery, capacity utilization, service failures, customer satisfaction, and productivity.