Logistics Customer Service Manager — Lead & Optimize

STG Logistics; Dublin (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

STG Logistics, a premier provider of managed and extended port-to-door outsourcing services, seeks a Customer Service Manager to lead planning and forecasting for all customers and ensure exceptional service. You will monitor site activity and contribute to continuous improvement while supporting the STG team in delivering reliable freight solutions globally.

The role requires a Bachelor’s degree or equivalent, 3 years in logistics/transportation, strong communication skills, and advanced Excel

Qualifications

• Bachelor's degree or equivalent related work or military experience.
• 3 years of experience in related logistics or transportation.
• Ability to communicate with credibility and build customer relationships.
• Advanced Excel skills and the ability to learn required software.

Responsibilities

• Become the subject matter expert of Rail Optimizer software, trouble shoot, monitor board execution, and manage the Final Inspection board to ensure timely and accurate invoicing to our valued customers.
• Lead a team and coach them to a high level of performance.
• Monitor procedures with an eye for continuous improvement.
• Recommend best practices to improve operational excellence; encourage others to share their ideas for process improvement.
• Review billing practices to ensure financial health and recommend improvements to maximize margin.
• Approve time and attendance requests for colleagues.

Skills

Communication

Leadership

Excel

Customer relations

Education

Bachelor's degree or equivalent related work or military experience

Job description

STG Logistics, a premier provider of managed and extended port-to-door outsourcing services, seeks a Customer Service Manager to lead planning and forecasting for all customers and ensure exceptional service. You will monitor site activity and contribute to continuous improvement while supporting the STG team in delivering reliable freight solutions globally.

The role requires a Bachelor’s degree or equivalent, 3 years in logistics/transportation, strong communication skills, and advanced Excel