On-Site Logistics & Customer Relations Coordinator

Forward Air Corp.

Earth City (MO)

On-site

USD 22,000 - 30,000

Part time

5 days ago

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Job summary

Forward Air Corp. in Earth City, MO is seeking a Customer Relations Coordinator to provide front-line administrative and customer service support, ensuring accurate shipment processing and timely updates across multimodal transportation networks.

You will serve as the primary contact for customers, carriers, drivers, and internal teams, handling scheduling, data entry, and documentation. This on-site role requires attention to detail, professional communication, and the ability to work

Qualifications

Education: High School Diploma or GED required; undergraduate degree preferred.
Experience in customer service, administrative support, logistics, or transportation environments preferred.
Strong attention to detail with the ability to follow processes.

Responsibilities

Serve as central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.
Provide front-line customer service by responding to shipment status inquiries, documentation requests, and routine service questions.
Perform accurate data entry for shipment details, customer instructions, and operational records within required timelines.
Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
Prepare, review, and organize shipping documents such as AWBs, bills of lading, labels, and POD.