On-Site Logistics & Customer Relations Coordinator

Forward Air Corporation; Earth City (MO); On-site; USD 22,000 - 30,000; Part time

Job summary

Forward Air Corporation in Earth City, MO is seeking a Customer Relations Coordinator to provide frontline administrative support and customer service for shipment processing, documentation, and communication across multimodal networks. You will be the primary contact for customers, carriers, drivers, and internal teams to keep shipments moving and updates timely.

Responsibilities include data entry, tracking and tracing, scheduling, preparing documents (AWBs, Bills of Lading, POD), and billing

Qualifications

• Education: High School Diploma or GED; undergraduate degree preferred.
• Experience in customer service, administrative support, logistics or transportation environments preferred; training provided.
• Strong attention to detail with the ability to follow established processes consistently.
• Clear, professional written and verbal communication skills with a customer-focused approach.
• Ability to work collaboratively in a fast-paced, on-site environment.
• Demonstrated discretion and confidentiality in handling sensitive information.
• Proficient with Windows PCs, Microsoft 365 and web conferencing tools (Teams, Zoom, Webex).
• On-site work requirement with travel for related meetings/events.

Responsibilities

• Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.
• Provide frontline customer service by responding to shipment status inquiries, documentation requests, and routine service questions.
• Perform accurate data entry for shipment details, customer instructions, order updates, and operational records within required timelines.
• Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
• Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
• Prepare, review, and organize shipping documents such as air waybills, bills of lading, labels, and POD.
• Support terminal or site activities as needed, including freight acceptance, driver assistance, and shipment paperwork handling.
• Assist with accounts receivable, accounts payable, and billing support tasks, including invoice preparation, verification, and reconciliation.
• Maintain organized and compliant electronic and physical files for shipment, financial, and administrative documentation.
• Communicate with carriers, warehouses, dispatch, and internal operations teams to support timely movement of freight.
• Identify routine service issues or delays and escalate them to operations leadership according to established procedures.
• Support routine administrative tasks such as inbound/outbound mail processing, record updates, and office supply monitoring.
• Participate in training, meetings, and process improvement activities as assigned.
• All other duties as assigned to meet evolving business needs.

Skills

Customer service

Data entry

Administrative support

Logistics

Communication

Team collaboration

Attention to detail

Microsoft 365

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft 365

Teams

Zoom

Webex

Job description

Forward Air Corporation in Earth City, MO is seeking a Customer Relations Coordinator to provide frontline administrative support and customer service for shipment processing, documentation, and communication across multimodal networks. You will be the primary contact for customers, carriers, drivers, and internal teams to keep shipments moving and updates timely.

Responsibilities include data entry, tracking and tracing, scheduling, preparing documents (AWBs, Bills of Lading, POD), and billing