On-Site Logistics & Customer Care Specialist

Forward Air Corporation; Des Plaines (IL); On-site; USD 56,019,000 - 75,790,000; Full time

Job summary

Forward Air Corporation in Des Plaines, IL seeks a Customer Relations Coordinator to provide front-line administrative and customer service support, ensuring accurate shipment processing and effective communication across multimodal networks. This 100% on-site role engages customers, drivers, carriers, and internal teams to keep freight moving smoothly.

You will handle scheduling, tracking, documentation, and core billing activities, including accounts receivable/payable.

Qualifications

• High School Diploma or GED required; degree preferred.
• Experience in customer service, admin support, logistics, or transportation environments preferred.
• Detail-oriented with strong written and verbal communication; on-site teamwork.

Responsibilities

• Serve as front-line contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.
• Provide front-line customer service by responding to shipment status inquiries, documentation requests, and routine service questions.
• Perform accurate data entry for shipment details, customer instructions, order updates, and operational records within required timelines.
• Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
• Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
• Prepare, review, and organize shipping documents such as AWBs, bills of lading, labels, and POD.
• Support terminal/site activities including freight acceptance, driver assistance, and shipment paperwork handling.
• Assist with accounts receivable, accounts payable, and billing support tasks, including invoice preparation, verification, and reconciliation.
• Maintain organized and compliant electronic and physical files for shipment, financial, and administrative documentation.
• Communicate with carriers, warehouses, dispatch, and internal operations teams to support timely movement of freight.
• Identify routine service issues or delays and upscale them to operations leadership per procedures.
• Support routine administrative tasks such as inbound/outbound mail processing, record updates, and office supply monitoring.
• Participate in training, meetings, and process improvement activities as assigned.
• All other duties as assigned to meet evolving business needs.

Skills

Customer service

Administrative support

Communication skills

Detail oriented

Microsoft Office

Team collaboration

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Windows

Microsoft 365 (Office)

Teams

Zoom

Webex

Job description

Forward Air Corporation in Des Plaines, IL seeks a Customer Relations Coordinator to provide front-line administrative and customer service support, ensuring accurate shipment processing and effective communication across multimodal networks. This 100% on-site role engages customers, drivers, carriers, and internal teams to keep freight moving smoothly.

You will handle scheduling, tracking, documentation, and core billing activities, including accounts receivable/payable.