On-Site Leasing & Resident Experience Lead

RENEWED | Ohio Apartment Communities; Northwood (OH); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

2 weeks PTO

Tech provided

Advancement opportunities

Performance-driven culture

Salary + bonuses

Job summary

VSF Rentals is seeking a Community Manager to oversee day-to-day leasing and resident operations across our portfolio, based at the office with regular time at other sites. You will be the first point of contact for residents and lease inquiries, ensuring smooth occupancy and responsive service.

This role requires 1–2 years in high-volume customer service or property management, and proficiency with spreadsheets, Google Drive, and CRM software.

Qualifications

• 1–2 years of experience in high-volume customer service, leasing, property management, or operations.
• Experience with direct resident and leasing interactions.
• Comfortable with spreadsheets, Google Drive, and CRM/property management software.
• Eligible to work in the United States.
• Willingness to travel between properties as needed.

Responsibilities

• Be the first point of contact for resident inquiries, leasing questions, and concerns.
• Manage leasing documentation, phone/email correspondence, and resident records.
• Keep activity logs and CRM/property management software up to date.
• Partner with the regional team to improve resident satisfaction and site performance.
• Take ownership of your properties — spot problems early and fix them without waiting to be told.

Skills

Customer service

Leasing

Property management

CRM software

Spreadsheets

Tools

CRM

Property management software

Google Drive

Job description

VSF Rentals is seeking a Community Manager to oversee day-to-day leasing and resident operations across our portfolio, based at the office with regular time at other sites. You will be the first point of contact for residents and lease inquiries, ensuring smooth occupancy and responsive service.

This role requires 1–2 years in high-volume customer service or property management, and proficiency with spreadsheets, Google Drive, and CRM software.