On-Site Customer Service

RENEWED; Northwood (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Quarterly bonus

2 weeks PTO

Company tech

Advancement opportunities

Metrics-driven culture

Job summary

VSF Rentals is seeking a Community Manager to oversee day-to-day leasing and resident operations across our properties, primarily from our office with regular visits to other sites in the region. You will manage inquiries, leasing docs, and resident records, while maintaining CRM records and coordinating with the regional team to improve site performance.

Required are 1–2 years in high-volume customer service or leasing, comfort with spreadsheets and CRM/property management software, and

Qualifications

• 1–2 years in high-volume customer service or leasing.
• Experience with property management CRM systems.
• Eligible to work in the United States.
• Able to travel between properties as needed.

Responsibilities

• Be the first point of contact for resident inquiries and leasing questions.
• Manage leasing docs, emails, and resident records.
• Keep logs and CRM up to date.
• Partner with regional team to boost resident satisfaction.
• Own properties; spot and fix problems proactively.

Skills

Customer service

Leasing

Property management

Operations

Tools

Spreadsheets

Google Drive

CRM software

Property management software

Job description

VSF Rentals is growing fast — we’ve tripled our portfolio in 12 months and plan to double again in the next 12-18. We’re looking for a Community Manager to run day-to-day leasing and resident operations across our properties, based primarily out of our office with regular time at other sites.

What you’ll do:

• Be the first point of contact for resident inquiries, leasing questions, and concerns
• Manage leasing documentation, phone/email correspondence, and resident records
• Keep activity logs and CRM/property management software up to date
• Partner with the regional team to improve resident satisfaction and site performance
• Take ownership of your properties — spot problems early and fix them without waiting to be told

Requirements What you need:

• 1-2 years of experience in high-volume customer service, leasing, property management, or operations, including direct resident and leasing interactions
• Comfortable with spreadsheets, Google Drive, and CRM or property management software
• Eligible to work in the United States
• Regularly able to travel between properties as needed

Benefits Why VSF Rentals:

• Salary of $50,000-$70,000/year + quarterly bonus incentives
• 2 weeks PTO, no waiting period, with increases over time
• Company-provided tech
• Real advancement opportunity as we scale into new properties
• A fast-moving, metrics-driven team where results — not tenure — determine your trajectory

We’re a high-accountability, low-politics environment: we track results, reward performance, and give direct feedback. If you want structure and slow pace, this isn’t it.