On-Site Customer Service

RENEWED | Ohio Apartment Communities; Northwood (OH); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

2 weeks PTO

Tech provided

Advancement opportunities

Performance-driven culture

Salary + bonuses

Job summary

VSF Rentals is seeking a Community Manager to oversee day-to-day leasing and resident operations across our portfolio, based at the office with regular time at other sites. You will be the first point of contact for residents and lease inquiries, ensuring smooth occupancy and responsive service.

This role requires 1–2 years in high-volume customer service or property management, and proficiency with spreadsheets, Google Drive, and CRM software.

Qualifications

• 1–2 years of experience in high-volume customer service, leasing, property management, or operations.
• Experience with direct resident and leasing interactions.
• Comfortable with spreadsheets, Google Drive, and CRM/property management software.
• Eligible to work in the United States.
• Willingness to travel between properties as needed.

Responsibilities

• Be the first point of contact for resident inquiries, leasing questions, and concerns.
• Manage leasing documentation, phone/email correspondence, and resident records.
• Keep activity logs and CRM/property management software up to date.
• Partner with the regional team to improve resident satisfaction and site performance.
• Take ownership of your properties — spot problems early and fix them without waiting to be told.

Skills

Customer service

Leasing

Property management

CRM software

Spreadsheets

Tools

CRM

Property management software

Google Drive

Job description

VSF Rentals is growing fast — we've tripled our portfolio in 12 months and plan to double again in the next 12-18. We're looking for a Community Manager to run day-to-day leasing and resident operations across our properties, based primarily out of our office with regular time at other sites.

What you'll do:

• Be the first point of contact for resident inquiries, leasing questions, and concerns
• Manage leasing documentation, phone/email correspondence, and resident records
• Keep activity logs and CRM/property management software up to date
• Partner with the regional team to improve resident satisfaction and site performance
• Take ownership of your properties — spot problems early and fix them without waiting to be told

Requirements

What you need:

• 1-2 years of experience in high-volume customer service, leasing, property management, or operations, including direct resident and leasing interactions
• Comfortable with spreadsheets, Google Drive, and CRM or property management software
• Eligible to work in the United States
• Regularly able to travel between properties as needed

Benefits

Why VSF Rentals:

• Salary of $50,000-$70,000/year + quarterly bonus incentives
• 2 weeks PTO, no waiting period, with increases over time
• Company-provided tech
• Real advancement opportunity as we scale into new properties
• A fast-moving, metrics-driven team where results — not tenure — determine your trajectory

We're a high-accountability, low-politics environment: we track results, reward performance, and give direct feedback. If you want structure and slow pace, this isn't it.