Customer Service - Community Manager

RENEWED | Ohio Apartment Communities; Oxford (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Salary + quarterly bonus

2 weeks PTO

Tech provided

Advancement opportunities

Metrics-driven team

Job summary

VSF Rentals is growing fast, seeking a Community Manager to run day-to-day leasing and resident operations across our properties, based primarily out of our office with regular time at other sites.

You’ll be the first point of contact for resident inquiries and leasing questions, manage leasing docs and CRM records, and collaborate with the regional team to improve resident satisfaction and site performance. Travel between properties is required.

Qualifications

• 1-2 years of experience in high-volume customer service, leasing, property management, or operations, including direct resident and leasing interactions
• Comfortable with spreadsheets, Google Drive, and CRM or property management software
• Eligible to work in the United States
• Regularly able to travel between properties as needed

Responsibilities

• Be the first point of contact for resident inquiries, leasing questions, and concerns
• Manage leasing documentation, phone/email correspondence, and resident records
• Keep activity logs and CRM/property management software up to date
• Partner with the regional team to improve resident satisfaction and site performance
• Take ownership of your properties — spot problems early and fix them without waiting to be told

Skills

Customer service

Leasing

Property management

CRM software

Google Drive

Spreadsheets

Tools

CRM systems

Google Drive

Job description

VSF Rentals is growing fast — we've tripled our portfolio in 12 months and plan to double again in the next 12-18. We're looking for a Community Manager to run day-to-day leasing and resident operations across our properties, based primarily out of our office with regular time at other sites.

What you’ll do:

• Be the first point of contact for resident inquiries, leasing questions, and concerns
• Manage leasing documentation, phone/email correspondence, and resident records
• Keep activity logs and CRM/property management software up to date
• Partner with the regional team to improve resident satisfaction and site performance
• Take ownership of your properties — spot problems early and fix them without waiting to be told

Requirements

What you need:

• 1-2 years of experience in high-volume customer service, leasing, property management, or operations, including direct resident and leasing interactions
• Comfortable with spreadsheets, Google Drive, and CRM or property management software
• Eligible to work in the United States
• Regularly able to travel between properties as needed

Benefits

Why VSF Rentals:

• Salary of $50,000-$70,000/year + quarterly bonus incentives
• 2 weeks PTO, no waiting period, with increases over time
• Company-provided tech
• Real advancement opportunity as we scale into new properties
• A fast-moving, metrics-driven team where results — not tenure — determine your trajectory

We're a high-accountability, low-politics environment: we track results, reward performance, and give direct feedback. If you want structure and slow pace, this isn't it.