On-Site Customer Service

VSF Rentals; Northwood (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

2 weeks PTO

Company-provided tech

Advancement opportunities

Performance-based rewards

Job summary

VSF Rentals is growing fast and seeking a Community Manager to oversee day-to-day leasing and resident operations across our properties, primarily from our office with regular time at other sites. You will be the first contact for resident inquiries and manage leasing documentation, logs, and CRM data.

This role requires 1–2 years of high-volume customer service or property management experience, comfort with spreadsheets and CRM/PM software, and the ability to travel between properties.

Qualifications

• 1–2 years of experience in high-volume customer service, leasing, property management, or operations, including direct resident interactions.
• Comfortable with spreadsheets, Google Drive, and CRM or property management software.
• Eligible to work in the United States.
• Regularly able to travel between properties as needed.

Responsibilities

• Be the first point of contact for resident inquiries, leasing questions, and concerns
• Manage leasing documentation, phone/email correspondence, and resident records
• Keep activity logs and CRM/property management software up to date
• Partner with the regional team to improve resident satisfaction and site performance
• Take ownership of your properties — spot problems early and fix them without waiting to be told

Skills

CRM software

Spreadsheets

Google Drive

Customer service

Travel readiness

Tools

Property management software

Job description

VSF Rentals is growing fast — we've tripled our portfolio in 12 months and plan to double again in the next 12–18. We're looking for a Community Manager to run day-to-day leasing and resident operations across our properties, based primarily out of our office with regular time at other sites.

What you'll do:

• Be the first point of contact for resident inquiries, leasing questions, and concerns
• Manage leasing documentation, phone/email correspondence, and resident records
• Keep activity logs and CRM/property management software up to date
• Partner with the regional team to improve resident satisfaction and site performance
• Take ownership of your properties — spot problems early and fix them without waiting to be told

What you need:

• 1–2 years of experience in high-volume customer service, leasing, property management, or operations, including direct resident and leasing interactions
• Comfortable with spreadsheets, Google Drive, and CRM or property management software
• Eligible to work in the United States
• Regularly able to travel between properties as needed

Why VSF Rentals:

• Salary of $50,000–$70,000/year + quarterly bonus incentives
• 2 weeks PTO, no waiting period, with increases over time
• Company-provided tech
• Real advancement opportunity as we scale into new properties
• A fast-moving, metrics-driven team where results — not tenure — determine your trajectory

We're a high-accountability, low-politics environment: we track results, reward performance, and give direct feedback. If you want structure and slow pace, this isn't it.