Customer Service - Community Manager

VSF Rentals; Oxford (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Quarterly bonus

2 weeks PTO

Company-provided tech

Advancement opportunities

Metrics-driven team

Job summary

VSF Rentals is seeking a Community Manager to run day-to-day leasing and resident operations across our South Region properties (Piqua, Troy, Fairborn, Wapakoneta, Sidney), based primarily out of the Eastpointe Apartments office with regular time at other sites (mileage/fuel covered).

You will be the first point of contact for residents, manage leasing docs, keep CRM up to date, and collaborate with the regional team to improve satisfaction and performance.

Qualifications

• Experience in high-volume leasing or property management.
• Proficient with spreadsheets and Google Drive.
• Strong written and verbal communication.
• Self-starter with minimal supervision.

Responsibilities

• Be the first point of contact for resident inquiries and leasing questions.
• Manage leasing documentation, phone/email, and resident records.
• Keep activity logs and CRM up to date.
• Partner with regional team to improve resident satisfaction and site performance.
• Proactively identify and fix problems at properties.

Skills

High-volume customer service

Leasing / property management

Supervisory / operations

CRM / property management software

Tools

Spreadsheets

Google Drive

CRM software

Job description

Community Manager – VSF Rentals (South Region) $50,000–$70,000/year + performance bonus

VSF Rentals is growing fast — we've tripled our portfolio in 12 months and plan to double again in the next 12–18. We're looking for a Community Manager to run day-to-day leasing and resident operations across our South Region properties (Piqua, Troy, Fairborn, Wapakoneta, Sidney), based primarily out of our Eastpointe Apartments office with regular time at other sites (mileage/fuel covered).

What you'll do:

• Be the first point of contact for resident inquiries, leasing questions, and concerns
• Manage leasing documentation, phone/email correspondence, and resident records
• Keep activity logs and CRM/property management software up to date
• Partner with the regional team to improve resident satisfaction and site performance
• Take ownership of your properties — spot problems early and fix them without waiting to be told

What you need:

• Experience in high-volume customer service, leasing, property management, or a supervisory/ops role
• Comfortable with spreadsheets, Google Drive, and CRM or property management software
• Strong written and verbal communication
• A self-starter who can prioritize and follow through without heavy oversight

Why VSF Rentals:

• Salary + quarterly bonus incentives
• 2 weeks PTO, no waiting period, with increases over time
• Company-provided tech
• Real advancement opportunity as we scale into new properties
• A fast-moving, metrics-driven team where results — not tenure — determine your trajectory