On-Site Lead & Customer Experience Coach

El Car Wash; Pompano Beach (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Job summary

El Car Wash is seeking a Key Holder who leads on the floor when management is not present. You will open and close sites, coach teammates, and uphold our EL shine through exceptional customer service and site standards.

You’ll influence performance through example, handle escalations with ASM/SM support, and drive safety, cleanliness, and reliable service. This role offers growth potential within a hands-on frontline leadership path.

Qualifications

• Reliable attendance without exception.
• Trustworthy — team and management count on you.
• Comfortable opening and closing and managing the site independently.
• Can coach peers and hold a standard without being adversarial.
• Customer-first mindset even when things get difficult or the team is short-staffed.
• Growth-oriented — you want to lead more, not just hold the keys.
• Basic mechanical comfort — willing to troubleshoot and escalated appropriately.
• Prior shift lead, keyholder, or informal supervisory experience is a plus.

Responsibilities

• Open and close the site with precision — secure, prepped, and ready to deliver a strong shift every time.
• Set the standard for cleanliness, safety, and performance — your presence drives the energy of the entire site.
• Hold the site independently — When management isn't present, you make the calls, solve the problems, and keep the operation running.
• Coach and guide in real time — Support team members with real-time direction — redirect, encourage, and reinforce the standard without creating conflict.
• Deliver standout experiences — Handle customer questions or concerns quickly, professionally, and with genuine care.
• Communicate with clarity — Keep customers and team members informed, especially during downtime or service interruptions.
• Grow every day — Learn from your leaders and build the skills to take the next step in your career.

Skills

Reliable attendance

Trustworthy

Open/close independent

Coaching peers

Customer-first mindset

Growth mindset

Mechanical troubleshooting

Shift lead experience

Calm under pressure

Job description

El Car Wash is seeking a Key Holder who leads on the floor when management is not present. You will open and close sites, coach teammates, and uphold our EL shine through exceptional customer service and site standards.

You’ll influence performance through example, handle escalations with ASM/SM support, and drive safety, cleanliness, and reliable service. This role offers growth potential within a hands-on frontline leadership path.