Frontline Site Lead - Open/Close, Coach & Delight

El Car Wash; Sterling Heights (MI); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Job summary

El Car Wash is seeking a Key Holder to lead on the floor when management isn’t present, guiding the team to deliver the EL shine. You’ll set standards for cleanliness, safety, and performance, and you’ll keep operations running smoothly with confident decision-making.

This frontline role emphasizes coaching, real-time problem solving, and delivering standout customer experiences while maintaining clear communication with all staff.

Qualifications

• Reliable attendance without exception.
• Trustworthy—team and management count on you.
• Comfortable opening and closing and managing the site independently in all conditions.
• Can coach peers and hold a standard without being adversarial.
• Customer-first mindset even when things get difficult or the team is short-staffed.
• Growth-oriented—you want to lead more, not just hold the keys.
• Basic mechanical comfort—willing to troubleshoot and escalated appropriately.
• Prior shift lead, keyholder, or informal supervisory experience is a plus.

Responsibilities

• Open and close the site with precision — secure, prepped, and ready to deliver a strong shift every time.
• Set the standard for cleanliness, safety, and performance — your presence drives the energy of the entire site.
• Hold the site independently — When management isn't present, you make the calls, solve the problems, and keep the operation running. Without needing to be asked.
• Coach and guide in real time — Support team members with real-time direction — redirect, encourage, and reinforce the standard without creating conflict.
• Deliver standout experiences — Handle customer questions or concerns quickly, professionally, and with genuine care.
• Communicate with clarity — Keep customers and team members informed, especially during downtime or service interruptions.
• Grow every day — Learn from your leaders and build the skills to take the next step in your career. This role is a stepping stone, not a ceiling.

Skills

Reliable attendance

Trustworthy

Open/close independently

Coach peers

Customer-first mindset

Growth-oriented

Basic mechanical comfort

Prior shift lead / keyholder

Job description

El Car Wash is seeking a Key Holder to lead on the floor when management isn’t present, guiding the team to deliver the EL shine. You’ll set standards for cleanliness, safety, and performance, and you’ll keep operations running smoothly with confident decision-making.

This frontline role emphasizes coaching, real-time problem solving, and delivering standout customer experiences while maintaining clear communication with all staff.