On-Site Lead & Customer Experience Champion

Canton Car Wash LLC; Miami (FL); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Job summary

El Car Wash in Miami is seeking a Key Holder to act as a frontline lead on the floor, sharing responsibility when management is not present. You will open and close the site, coach teammates, and ensure the operation runs smoothly while delivering a high standard of service to every customer.

The role emphasizes real-time problem solving, strong communication, and a growth-oriented mindset, with opportunities for career progression within site operations.

Qualifications

• Reliable attendance is essential.
• Trustworthy and dependable under pressure.
• Comfortable opening and closing and managing the site independently in all conditions.
• Ability to coach peers and uphold standards without confrontation.
• Customer-first mindset even when challenges arise.
• Growth-oriented attitude to take on more responsibility.

Responsibilities

• Own the day from start to finish: open, prep, and ready the site for a strong shift.
• Lead by example to maintain cleanliness, safety, and performance on site.
• Make calls and solve problems when management isn't on-site.
• Coach and guide teammates with real-time direction and encouragement.
• Handle customer questions or concerns quickly, professionally, and with care.
• Communicate clearly with customers and team, especially during downtime or interruptions.

Job description

El Car Wash in Miami is seeking a Key Holder to act as a frontline lead on the floor, sharing responsibility when management is not present. You will open and close the site, coach teammates, and ensure the operation runs smoothly while delivering a high standard of service to every customer.

The role emphasizes real-time problem solving, strong communication, and a growth-oriented mindset, with opportunities for career progression within site operations.