On-Site Junior Server Support - Call Center

CGS Nexus; Tampa (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

CGS Nexus is seeking an On-Site Junior Server Support specialist in Tampa, FL. This role involves providing remote support for server infrastructure incidents with enterprise customers.

The ideal candidate should have 1-3 years of experience in technical support, familiarity with Windows Server, Linux, and VMware environments, and relevant technical certifications.

If you are passionate about enterprise technologies and eager to learn, we encourage you to apply!

Qualifications

• 1-3 years of experience in Technical Support or IT Helpdesk.
• Basic knowledge of enterprise server architecture.
• Experience with incident management processes.

Responsibilities

• Provide remote L1/L2 technical support via phone, email, and chat.
• Troubleshoot hardware and software incidents.
• Document incidents in ticketing systems.

Skills

Technical Support

Troubleshooting

Analytical thinking

Education

Technical certifications (CompTIA A+, Server+)

Tools

Windows Server

Linux

VMware

Job description

On-Site Junior Server Support - Call Center

Tampa, FL- 3101 W Martin Luther King Blvd. Suite 425, zip code 33607

Job Description:

We are looking for a Junior Server Support (CGS Nexus), passionate about enterprise technologies and technical troubleshooting. In this role, you will provide remote support for server infrastructure incidents, working with international customers and enterprise environments based on Windows Server, Linux and VMware.

Technical Requirements:

• Provide remote L1/L2 technical support via phone, email, and chat.
• Troubleshoot hardware and software incidents in enterprise environments.
• Investigate problems in Windows Server, Linux, and VMware environments.
• Analyze system behavior, identify causes, and provide technical solutions.
• Assist customers in server configuration, installation, and administration processes.
• Manage and document incidents in ticketing systems.
• Collaborate with escalation teams for complex technical cases.

Ideal Candidate:

• 1–3 years of experience in Technical Support, Infrastructure Support, or IT Helpdesk.
• Basic knowledge of enterprise server architecture and hardware components.
• Knowledge of Windows Server administration, Linux environments, or VMware virtualization.
• Experience with troubleshooting and incident management processes.
• Analytical thinking and good problem-solving skills.
• Ability to work independently in a dynamic technical environment.
• Knowledge of RAID, BIOS, iLO/iDRAC, or virtualization concepts.
• Certifications such as CompTIA A+, Server+, or similar technical certifications.
• Previous experience in enterprise technical support environments.

If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a part of our team!