Remote Server Support Engineer (Windows/Linux/VMware)

Linuxcareers; Tampa (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Linuxcareers is seeking a Technical Support professional in Tampa, Florida, to provide remote L1/L2 support for server infrastructure incidents. The role requires troubleshooting issues in Windows Server, Linux, and VMware environments, while assisting customers with server configuration, installation, and administration processes.

The ideal candidate will have 1–3 years of technical support experience and knowledge of enterprise server architecture. This position offers an opportunity to engage with international customers and solve complex technical issues.

Qualifications

• 1–3 years of experience in Technical Support, Infrastructure Support, or IT Helpdesk.
• Basic knowledge of enterprise server architecture and hardware components.
• Knowledge of Windows Server administration, Linux environments, or VMware virtualization.
• Experience with troubleshooting and incident management processes.
• Analytical thinking and strong problem-solving skills.

Responsibilities

• Provide remote technical support via phone, email, and chat for server infrastructure incidents.
• Troubleshoot hardware and software issues in enterprise Windows Server, Linux, and VMware environments.
• Analyze system behavior, identify root causes, and deliver technical solutions to customers.
• Assist customers with server configuration, installation, and administration processes.
• Manage and document incidents in ticketing systems.

Skills

Technical Support

Problem-Solving

Incident Management

Analytical Thinking

Tools

Windows Server

Linux

VMware

Job description

Linuxcareers is seeking a Technical Support professional in Tampa, Florida, to provide remote L1/L2 support for server infrastructure incidents. The role requires troubleshooting issues in Windows Server, Linux, and VMware environments, while assisting customers with server configuration, installation, and administration processes.

The ideal candidate will have 1–3 years of technical support experience and knowledge of enterprise server architecture. This position offers an opportunity to engage with international customers and solve complex technical issues.