Technical Customer Service - On-site

CGS (Computer Generated Solutions Inc.); Tampa (FL); On-site; USD 18,184,320 - 25,898,880; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Job summary

CGS (Computer Generated Solutions Inc.) in Tampa, FL is seeking a Technical Customer Service representative to provide exceptional customer support. Ideal candidates should have 1-3 years of experience in customer service or technical support and be eager to learn.

The role involves troubleshooting technical issues and requires a high school diploma and proficiency in Microsoft Windows. Benefits include medical, dental, and vision coverage.

Qualifications

• 1-3 years of experience in Customer Service and/or Technical Support.
• Ability to troubleshoot and resolve technical issues.
• Willingness to learn through on-the-job training.

Responsibilities

• Troubleshoot, research, isolate, and resolve information system issues.
• Identify customer issues requiring escalation for resolution.
• Provide technical assistance to customers.

Skills

Customer Service experience

Technical Support experience

Strong verbal communication skills

Strong work ethic

Professionalism

Education

High School Diploma or equivalent

Tools

Microsoft Windows

PC hardware/software

Job description

3101 W Martin Luther King Blvd. Suite 425. Tampa FL, zip code 33607

Job Description

As a Technical Customer Service (CGS Nexus), you will have the opportunity to connect with our valued customers and provide them with the best experience possible. Your success is our success, and we are looking for individuals who are eager to learn, enjoy working with people, and are committed to delivering world-class customer support.

Key Responsibilities

• Troubleshoot, research, isolate, and resolve information system issues using internal knowledge base and tools.
• Identify customer issues that require escalation to the next level for resolution in accordance with established protocols.
• Utilize comprehensive understanding and knowledge of information systems products and services to provide technical assistance to customers.
• Carry out additional duties and tasks as delegated by the Team Lead.

Qualifications

• 1-3 years of experience in Customer Service and/or Technical Support
• High School Diploma (or equivalent) with a willingness to learn through on-the-job training
• Experience in using or supporting Microsoft Windows and PC hardware and software
• Demonstrated strong verbal, written, and listening skills
• Strong work ethic with the ability to meet quality, productivity, and attendance metrics
• High level of professionalism with a keen focus on customer satisfaction

Benefits

Medical, Dental, and Vision coverage

Pay

$16.00 per hour

If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a part of our team!

As set forth in CGS (Computer Generated Solutions Inc.)’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.