Senior IT Support Engineer

The Legacy Realty LLC; San Marcos (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

The Legacy Realty LLC is seeking an IT Support Engineer in the United States. The role focuses on providing technical support across Windows and Linux systems, maintaining IT infrastructure, and ensuring uptime and security for end users and services.

You will troubleshoot network issues, manage Active Directory users and Group Policy, and handle incidents via a ticketing system. Strong communication and customer-service skills are essential for success.

Qualifications

• Proven experience supporting Windows and Linux in production environments.
• Experience with IT infrastructure: servers, virtualization, storage and backups.
• Strong networking fundamentals and incident troubleshooting skills.
• Adept with ticketing systems and remote support tools.
• Excellent communication and customer-service abilities.
• Ability to prioritize multiple incidents in a fast-paced setting.
• Degree in CS/IT or related field; certifications are a plus.
• Scripting exposure (PowerShell, Bash) is advantageous.

Responsibilities

• Provide first- and second-line support for Windows and Linux workstations/servers.
• Maintain core IT infrastructure for high availability and performance.
• Diagnose and resolve LAN/WAN networking issues and related devices.
• Manage Active Directory accounts, permissions, and Group Policy.
• Handle incidents via the ticketing system with timely updates.
• Monitor system health and perform routine maintenance and patches.
• Document configurations and troubleshooting steps; update knowledge base.
• Assist with onboarding/offboarding, device provisioning and training.
• Collaborate with vendors and escalate to senior engineers when needed.
• Apply security best practices, patch management, and endpoint protection.

Skills

Windows

Linux

Networking

Troubleshooting

Communication

Ticketing

Remote support

Scripting

Prioritization

Customer service

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Active Directory

Group Policy

Remote support tools

Ticketing system

Backups

Virtualization

Storage

Job description

IT Support Engineer

Locvation: San Marcos, CA

Position Overview

We are seeking a proactive IT Support Engineer to provide technical support and maintain the reliability of our IT infrastructure. The role focuses on troubleshooting and resolving issues across Windows and Linux systems, supporting networked environments, and ensuring uptime and security for end users and services. The successful candidate will combine strong technical skills with clear communication to deliver effective, customer-focused support.

Key Responsibilities

• Provide first- and second-line technical support for Windows and Linux workstations and servers, including installation, configuration, patching, and troubleshooting.
• Maintain and support core IT infrastructure components (servers, storage, virtualization, backups) to ensure high availability and performance.
• Diagnose and resolve networking issues, including LAN/WAN connectivity, switches, routers, firewalls, and wireless systems.
• Manage user accounts, permissions, and group policy in Active Directory and related directory services.
• Respond to and manage incidents and service requests via the ticketing system, ensuring timely communication and resolution.
• Monitor system health and performance, proactively identify issues, and perform routine maintenance and updates.
• Document procedures, system configurations, and troubleshooting steps; maintain knowledge-base articles to improve team efficiency.
• Assist with onboarding and offboarding of employees including device provisioning, access configuration, and user training.
• Work with vendors and escalated complex technical issues to senior engineers or external support when necessary.
• Follow security best practices: apply patches, maintain endpoint protection, and support compliance and audit activities.

Qualifications

• Proven experience supporting Windows environments (workstations and servers) and Linux systems in a production setting.
• Demonstrated experience with IT Infrastructure: servers, virtualization, storage, and backup solutions.
• Solid understanding of Networking fundamentals (TCP/IP, DHCP, DNS, routing, switching) and practical experience troubleshooting network issues.
• Strong troubleshooting skills and experience using ticketing systems and remote support tools.
• Excellent communication and customer-service skills with the ability to explain technical concepts to non-technical users.
• Ability to prioritize tasks and manage multiple incidents in a fast-paced environment.
• Relevant degree or equivalent practical experience in Computer Science, Information Technology, or a related field.
• Nice to have: ComPTIA A+, Network+, Microsoft Certified Associate (MCA) or equivalent certifications.
• Exposure to directory services (Active Directory), group policy management, and basic scripting (PowerShell, Bash) is advantageous.