Technical Support Engineer

Kaseya; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Dormont Manufacturing Co is seeking a Technical Support Engineer – L1 in Orlando, FL. This role requires strong customer service skills and proven technical support experience. You’ll be responsible for providing exceptional support to Kaseya customers, ensuring adherence to KPIs and fostering long-term relationships.

The position includes troubleshooting across various systems, from BIOS to network configurations. Ideal candidates are overachievers with a passion for problem-solving in fast-paced environments.

Qualifications

• Must maintain a professional, courteous, and customer-first attitude.
• Proven technical support experience required.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Deliver technical support to Kaseya customers via chats, phones & tickets.
• Meet or exceed internal KPI targets and expectations.
• Build relationships while solving customer issues.

Skills

Working knowledge of major OS – Linux/UNIX systems, Windows OS & macOS

Experience with BIOS/UEFI troubleshooting and system boot diagnostics

Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH

Basic system log analysis

Windows server and workstation hardware troubleshooting

Windows Server Core management & Administration skills

Active Directory permissions (ACLs) & Group Policy

Familiar with NAS, SAN, Tape, USB, RAID configurations

Understanding of file systems (NTFS, FAT, ext4)

Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands

Experience with troubleshooting Network stack

Firewall rule configuration and troubleshooting

Excellent written and verbal communication skills

Education

High School Diploma or equivalent

Tools

Virtualization technologies – VMware and Hyper-V

Job description

Job Description

To enhance our global support team, we are hiring a Technical Support Engineer – L1 with strong and proven customer service experience in the IT market to be based in our Orlando, FL office. As a Technical Support Engineer – L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem‑solving, you’ll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer‑first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast‑paced environment, we want to speak with you.

Required Skills

• Working knowledge of major OS – Linux/UNIX systems, Windows OS & macOS. Virtualization technologies – VMware and Hyper‑V.
• Experience with BIOS/UEFI troubleshooting and system boot diagnostics.
• Hands‑on experience with Linux commands & troubleshooting using PuTTY/SSH.
• Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).
• Windows server and workstation hardware troubleshooting.
• Windows Server Core management & Administration skills (roles and features, disk management).
• Active Directory permissions (ACLs) & Group Policy.
• Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts.
• Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts and methodologies.
• Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands.
• Familiar with the OSI model & experience with troubleshooting Network stack – TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc).
• Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss.
• Excellent written and verbal communication skills.

Preferred

1. CompTIA A+
2. CompTIA Network+
3. CompTIA Server+
4. CompTIA Security+
5. Microsoft Certified Azure Administrator
6. Red Hat Linux
7. VMware VCP
8. AWS Certified Solutions Architect

Equal Employment Opportunity

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.