Technical Customer Service ON-SITE

CGS Nexus; Tampa (FL); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Job summary

CGS Nexus in Tampa, FL, is seeking a Technical Customer Service representative to provide exceptional support to our valued customers. The ideal candidate will have 1-3 years of experience in customer service or technical support, excellent communication skills, and a strong work ethic.

This position offers a competitive hourly wage of $16.00, along with benefits including medical, dental, and vision coverage. If you are eager to learn and passionate about helping others, apply now!

Qualifications

• 1-3 years of experience in Customer Service and/or Technical Support.
• Willingness to learn through on-the-job training.
• Strong work ethic to meet quality, productivity, and attendance metrics.

Responsibilities

• Troubleshoot and resolve information system issues.
• Provide technical assistance on information systems products.
• Escalate issues following established protocols.

Skills

Troubleshooting

Customer service experience

Verbal and written communication

Windows and PC software support

Education

High School Diploma or equivalent

Job description

Tampa, FL- 3101 W Martin Luther King Blvd. Suite 425, zip code 33607

Job Description

As a Technical Customer Service (CGS Nexus), you will have the opportunity to connect with our valued customers and provide them with the best experience possible. Your success is our success, and we are looking for individuals who are eager to learn, enjoy working with people, and are committed to delivering world‑class customer support.

Job Skills

• Troubleshoot, research, isolate, and resolve information system issues using internal knowledge base and tools.
• Identify customer issues that require escalation to the next level for resolution in accordance with established protocols.
• Utilize comprehensive understanding and knowledge of information systems products and services to provide technical assistance to customers.
• Carry out additional duties and tasks as delegated by the Team Lead.

Job Qualifications

• 1-3 years of experience in Customer Service and/or Technical Support
• High School Diploma (or equivalent) with a willingness to learn through on-the-job training
• Experience in using or supporting Microsoft Windows and PC hardware and software
• Demonstrated strong verbal, written, and listening skills
• Strong work ethic with the ability to meet quality, productivity, and attendance metrics
• High level of professionalism with a keen focus on customer satisfaction

Benefits

Medical, Dental, and Vision coverage

Pay

$16.00 per hour

If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a part of our team!