Customer Support Engineer

ettain group; Richardson (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading IT company in Richardson, Texas, is seeking a Technical Support Engineer to provide second and third-level support for computing servers and virtualization platforms. The ideal candidate will have experience in server troubleshooting, VMware knowledge, and solid analytical skills. You will work on complex technical problems and provide guidance to customers while documenting solutions. If you have a passion for technology and excellent communication skills, this opportunity is perfect for you.

Qualifications

• Experience providing second/third level technical support for servers.
• Proficient in using VMware and understanding networking principles.
• Strong analytical skills to troubleshoot complex issues.

Responsibilities

• Provide technical support for hardware and software issues.
• Act as a technical expert for large customer accounts.
• Document defect reports and provide solutions to problems.

Skills

Server troubleshooting experience

Practical VMware knowledge

IP networking exposure

Analytical and troubleshooting skills

Crisis management skills

Verbal and written communication skills

Education

College GPA

Job description

Launch your Technical Support Engineer career with a great opportunity with one of the largest IT companies in the world. With this position you will gain valuable Technical Support experience working with, and alongside, some of the best IT talent the industry has to offer. If you are looking to further your career in Technical Support Engineering look no further, this opportunity is the one for you.

Job Description

Provides second/third level technical support for unified computing B & C series servers (both hardware and software) and Nexus 1000V to TAC engineers via phone & email consultation to independently troubleshoot & debug product problems

Provide second/third level technical support for operating systems and virtualization including Microsoft, Redhat, and Vmware

Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity

Provides technology/product training and intellectual property material as required

Effectively utilizes moderate to complex lab setups to recreate and solve problems

Submits complete and correct defect reports in area of expertise

Acts as a technical expert and provides support on a world-wide basis

Interacts across technical support and development teams at peer level

Receives minimal supervision, no instruction on routine work, and general instruction on new assignments

Typically interfaces internally with fellow customer support engineers, sales engineers, consulting engineers, and internal engineering departments

Function as the primary technical resource for large customer accounts with multiple concurrent technical issues

Formulate technical action plans in order to resolve problems in unique end-to-end solutions

Generate clear and concise documentation in the form of case notes, technical tips, training presentations, and discussion board forums

Work on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skills

Provide systems/product training.

Qualifications

Server troubleshooting experience

Practical VMware knowledge

IP networking exposure

Strong analytical and troubleshooting skills

Proven crisis management skills and ability to handle critical customer issues/problems

Ability to determine problems and deliver known solutions with a high level of customer satisfaction

Capability to determine root cause and resolution for previously unknown problems

Good verbal and written communication skills

Ability to work effectively with and provide guidance to other members of the work group

Additional Information

Please provide College GPA with Resume.

Job Location